Member services contact information

Member services
contact information

Tampa office serving: United States

International service center (24 hours)

  • Toll free (reverse charges): +1-800-231-7729 (International)
  • Direct or collect: +1-813-775-0190

Facsimile

  • Toll free (reverse charges): +1-800-475-8751
  • Direct: +1-859-425-3363

TDD (hearing impaired)
+1-800-325-6273

Claims address
Aetna
P.O. Box 981543
El Paso, TX 79998-1543
USA
Contact us: https://agb.aetna.com/contact/default.jsp

Tampa office serving: Central America, South America, Canada, Caribbean

Aetna International
P.O. Box 30545
Tampa, FL 33630
USA

Toll free: +1-866-545-3252 (inside USA only)
Telephone: +1-813-775-0220
Fax: +1-860-262-9111
Email: AmericasServices@aetna.com   

London office serving: Europe, Russia

Aetna International (Europe) Limited
69 Park Lane,
1st floor,
Croydon,
CR9 1BG

Member services: claims and pre-authorization assistance
Telephone assistance (available 24 hours):
+44-870-442-4386
Fax: +44-870-442-4377
Email: europeservices@aetna.com 

Membership inquiries:
Telephone assistance: +44-870-442-4376
Fax: +44-870-442-4377
Email: europeservices@aetna.com 

Dubai office serving: Africa, Middle East, Indian Sub-Continent, Indian Ocean

Aetna Global Benefits (Middle East) LLC 
28th Floor
Media One Tower Building
Dubai Media City,
PO BOX 6380, Dubai

Telephone: +971-4-438-7500/7600
Fax: +971-4-428-7100

Claims Queries: MEAServices@aetna.com

Hong Kong office serving: South East Asia, Pacific Rim

Aetna Global Benefits (Asia Pacific) Limited
Suite 401-403
Berkshire House
25 Westlands Road
Quarry Bay
Hong Kong

Member services: claims and pre-authorization assistance
Telephone: +852-3071-5022
Fax: +852-2866-2555
Email: AsiaPacServices@aetna.com 

Shanghai office serving: China

ChinaLife fronted members

Aetna (Shanghai) Enterprise Services Co. Ltd
Unit 1302
Harbour Ring Plaza
18 Middle Xi Zang Road
Huang Pu District
Shanghai 200001

Member services: claims and pre-authorization
Telephone: +86-400-881-1269
Fax: +86-216-326-8525
Email: AGBChinaServicesShanghai@aetna.com

Huatai fronted members

Aetna (Shanghai) Enterprise Services Co. Ltd
Unit 1302
Harbour Ring Plaza
18 Middle Xi Zang Road
Huang Pu District
Shanghai 200001

Member services: claims and pre-authorization
Telephone: +86-400-881-1269  
Fax: +86-216-326 8525
Email: HTChinaServices@aetna.com

Jakarta office serving: Indonesia

PT Aetna Global Benefits Indonesia
Menara BCA 50/F, Grand Indonesia
JL. M.H. Thamrin No. 1
Jakarta 10310 Indonesia

Member services: claims and pre-authorization assistance
Telephone (toll free from Indonesia): 001-803-1006-0716
Telephone: +852-3071-5022
Fax: +6221-2358-4723
Email: AsiaPacServices@aetna.com 

Singapore office serving: Singapore

Aetna Global Benefits (Asia Pacific) Limited 

3 Church Street
#10-02 Samsung Hub        
Singapore 049483

Member services: claims and pre-authorization assistance
Telephone (toll-free from Singapore): 800-110-1951
Telephone (toll): +852-3071-5022
Fax: +65-6395-6747
E-mail: AsiaPacServices@aetna.com