We extended our online services with a new secure portal for doctors and hospitals. The new portal supports all Aetna International members and plans and is available to all our international healthcare providers. More details..
As an international insurance carrier, we provide health insurance for members who live and work outside their home country. Giving them access to quality health care wherever they are in the world is our top priority
In the news
Aetna international featured in ceo magazine and ceo online
Global CEOs are aligning their business strategies with employee health and well-being in mind to increase workforce productivity and company profitability. Learn how Aetna International is delivering solutions to meet these global needs.
Our streamlined payment process
We have partnered with hospitals and other medical facilities around the world to establish pre-defined payment procedures to make it easier for you to do business with us.
As a contracted facility, we will pay you directly for eligible health-related services provided to our members in accordance with their plan of benefits. Members will generally be responsible for a portion of the bill, which is usually referred to as a ―deductible or ―coinsurance. Our Provider Guidelines outline the process for requesting a verification of benefits/guarantee of payment and submitting claims for direct payment.
More details
Secure login
Contacts for doctors & hospitals
Caribbean (excluding Cayman Islands), Central America, North America, South America
AmericasServices@aetna.com
Europe and Africa
AGBProviderServicesEurope@aetna.com
Hong Kong, Asia, Australia and Oceania (Hong Kong office)
MedicalTeamAsiaPac@aetna.com
China (Shanghai office)
MedicalTeamChina@goodhealthchina.cn
Middle East (including India)
AGBProviderServicesMiddleEast@aetna.com
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