Member tools

Members have secure access to benefits information such as explanation of benefits, temporary ID cards, claims status and more.

Our website houses extensive information on thousands of doctors around the world, searchable by city, country and specialty. These doctors are selected for online listing based on their medical training, specialty and the reputation of the facilities in which they work.
 

Our direct-settlement network makes it easier for your employees to access care, anywhere in the world, without large out-of-pocket costs on their part. Our online search tool houses information on thousands of international hospitals and includes an electronic request for payment submission.
 

CityHealth^SM Profiles provides online health and travel information such as vaccination requirements, potential health risks, notable hospitals, and even emergency phone numbers for hundreds of destinations worldwide.

Extensive databases provide translations of key medical terms and phrases in many languages. Employees can even search the availability of their prescription medication in other countries.
 

Through our online security resource, employees can research their destination country right down to security alerts, risk ratings, news reports and more. They can even find helpful travel trips on various subjects of interest.
 

Our Virtual Employee Meeting is yet another tool we’ve created to help you with the administration of your international health plan. Through the secure member Website, your employees can access this valuable resource — on their time — for a comprehensive overview on how to use the global products, services and technology resources.
 

The Wellness Center is available through the secure member website and offers a wealth of health and wellness information on topics such as pre-trip planning, managing a chronic condition, stress management, maternity tips, and more.