Current opportunities

Job title: Account Manager    
Location: London (United Kingdom)

Requirements

• Responsible for account management of large corporate clients.
• Participates in the implementation process of a new client.
• Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer or member.
• Communicates with the sales teams and client contacts and packages Aetna’s message to effectively engage the client.
• Integrates technologies to optimize customer interactions and maximize efficiencies.
• Develops and executes a business strategy that is aligned with customer’s and Aetna’s objectives including profitable revenue, membership growth and budget management.
• Monitors on an on-going basis client’s product lines and services to ensure client’s needs are met. Seeks to optimize customer interaction and provides recommendations based on client’s needs.
• Collaborates with account team members on more complex issues to ensure client’s needs are met from a product/service perspective.
• Follows through on outstanding issues to the point of resolution.
• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
• Develops strong relationships directly with customers, consultants and internal business partners.
• Supports the customer’s overall profitability objectives and helps with the financial management objectives.
• Mentors account service representatives.
  

Experience

• Proven account management experience managing employee benefits products.
• Successfully negotiator – must have experience of negotiating complex corporate renewals.
• Excellent presentation skills and able to articulate confidently.
• Experienced client management professional.
• Highly beneficial to have European languages. 
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated  23 April 2012

Job title: AccountService Representative     
Location: London (United Kingdom)

Requirements

• Participates in the implementation process.
• Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer or member.
• Communicates with day-to-day staff (Benefits Administration Staff, Benefit Managers) within an organisation and packages messages to effectively engage the client.
• Executes tactical components of the account team’s business plan for each custom customer.
• Monitors on an on-going basis International client’s product lines and services to ensure client’s needs are met. Seeks to optimise customer interaction and provides recommendations based on client’s needs.
• Collaborates with account team members on more complex issues to ensure client’s needs are met from a product/service perspective.
• Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies.
• Follows through on outstanding issues to the point of resolution.
• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organisations, ensuring a smooth installation.
• Delivers renewals and supports renewal activities.
• Integrates technology to maximise customer and member satisfaction and efficiencies.
  

Experience

• Strong Account management experience.
• Customer service experience.

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated  23 April 2012

Job title: Plan Sponsor Liaison - 2 positions       
Location: London (United Kingdom)

Requirements

• Attend/ participate in Sales meetings.
• Acts as a single-point-of-contact for escalated member-specific issues and/or broader plan administration matters.
• Develops and implements a customer service account management plan for each account.
• Support installation of new and existing accounts for the site by attending implementation planning/process meetings.
• Participate in prospect calls and help with response to RFPs.
• Provide weekly updates on new & potential WKAB business.
• Coordinate and participate in site visits.
• Customer visits (at their location).
• Proactively identify and surface customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas and solutions.
• Proactively resolve issues with account executives, sales representatives, installation managers and the claims office as appropriate.
• Manage escalated customer issues.
• Project lead for transition business in and out of service center.
• Attend and act as consultants for on-site audits.
• Assist customers and sales in understanding the impacts of non standard benefits.
• Coordinate/handle ad hoc account manager (AM) request allowing the AM the ability to focus on developing strategies for new and existing business opportunities.
• Proactively analyses constituent data, identifies trends and issues.
  

Experience

• Strong customer service.
• Demonstrated ability to handle multiple assignments competently, accurately and efficiently.
• Solid MS office experience.

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated  23 April 2012

Job title: Account Service Representative     
Location: London (United Kingdom)

Requirements

• Ensure timely and accurate processing of new business, renewals and mid-term adjustments.
• Perform quality control checks on processed policies.
• Maintain accurate customer records according to department policies.
• Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments.
• Communicates effectively and timely to internal and external constituents.
• Has proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policies.
• Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements.
• Maintains Case tracking tools to meet constituents and business goals.
• Ensures that legislation and compliance has been properly adhered to with regard to Plan Sponsor and/or member activity (FSA TCF and market specific requirements).
• Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations.

Experience

• Concrete industry experience in a customer service.
• Strong MS experience.
• Solid Administrative experience (attention to detail).
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated  23 April 2012

Job title: Client Service Advisor       
Location: London (United Kingdom)

Requirements

• Handles telephone and written correspondence from varied sources (members, plan sponsors, brokers and Aetna departments).
• Perform a wide variety of customer service related functions, including phone calls, written inquiries, out reach programs, and walk-ins.
• Ensure timely and accurate processing of new business, renewals and mid-term adjustments.
• Perform quality control checks on processed policies.
• Maintain accurate customer records according to department policies.
• Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments.
• Communicates effectively and timely to internal and external constituents.
• Has proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policies.
• Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements.
• Maintains Case tracking tools to meet constituents and business goals.
• Ensures that legislation and compliance has been properly adhered to with regard to Plan Sponsor and/or member activity (FSA TCF and market specific requirements).
• Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations.
  

Experience

• Strong customer service.
• Demonstrated ability to handle multiple assignments competently, accurately and efficiently.
• Solid MS office experience.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated  23 April 2012

Job title: Informatics Analyst 
Location: Home Based (Birmingham, UK)

Requirements

• Performs research and custom analysis of complex healthcare activity, pharmacy and lab data and provide data summaries and reports.
• Independently performs analyses on integrated healthcare data to include listing, graphical summaries and formal statistical estimates.
• Performs all aspects of data analyses (i.e., data acquisition, data management, programming and documentation) and identify data issues, make recommendations on research design and analysis.
• Assesses the quality of analysis data and perform cross-study analyses to identify and correct data issues and combine data from various sources.
• Solves business problems through the use of practical and measurable statistical analyses.
• Provides in-depth analysis of root causes/business issues.
• Performs extensive and highly sophisticated analysis of client data using multivariate statistical techniques to build predictive models.
• Develops and implements advanced analytic and data-mining methods.
  

Data modelling and integration

• Executes analytical programs to support statistical and data model designs for predictive models to understand program impacts and to identify and predict healthcare trends and solve business problems.
• Builds statistical models using multiple data sets to predict the likelihood of events or outcomes.

Solutions Consulting and Decision Support

• Evaluates, writes and presents reports and makes recommendations based on project findings.
• Creatively translates information using business knowledge.
• Supports and consults during sales process with knowledge of data analysis and statistical and analytic methods.
• Interfaces with other functional areas (AIS) on database design and data collection guidelines to promote models into production.
• Interprets, analyses and presents key findings to key internal and external customers.

Experience

• Strong SQL and SAS programming skills (e.g., SAS Base, SAS STAT, SAS Macros)
• Familiarity with complex databases and UNIX or mainframe environments.
• Ability to understand, run and execute previously written SAS in documenting the steps in all data processing tasks.
• Highly beneficial to have knowledge of Epidemiology and Bio Statistics.
• Knowledge of predictive modeling.
• Experience in a client facing role.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated 16 April 2012

Job title: Sales Support Consultant       
Location: Hong Kong 

Requirements:

• Acts as single point of contact for RFP and sales questionnaires. Develop region-appropriate responses including engagement with subject matter experts.  Develop and maintain database of RFP responses language.
• Serves as liaison for non-standard product requests (between product, UW, PSS).
• Acts as Broker Administrator for the Region: new broker agency applications; generation of broker agreement; annual recertification; and liaising with the sales team to ensure all commission overrides follow policies and procedures.
• Provides support to Sales Directors for preparing rating model submissions includes manipulation of census and queries to product/legal/underwriting. Track incoming/out-going content and manage to deadlines.  Assists with other sales-related paperwork as needed.
• Develops strong relationships with internal business partners.
• Analyzes competition and competitive position.  Generates competitive information to sales staff on local market developments and prospects.
• Assists in development of customer sales strategies.
• Executes customer prospecting campaigns and monitors websites for posting of relevant RFPs.
• Administers broker incentive programs.
• Ensures that all data is maintained in an up-to-date and accurate manner in Salesfoce.com.  Evaluates and proposes ways to use the tool more effectively.  Generates reporting and analysis from the tool.
  

Experience:

• Insurance industry, customer service, or marketing experience preferred.
• College degree or equivalent experience.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 27 April 2012

Job title: Account Service Representative     
Location: Hong Kong 

Requirements:

• Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction ensure renewal of business and retention of customers.
• Delivers renewal and supports renewal activities.
• •Communicates with day-to-day staff (Plan Sponsor Services, Member Services Team, and Claim Team) within an organization to ensure quality service delivery in order to engage customers.
• Follows through on outstanding issues to the point of resolution.
• Monitors on an on-going basis International client’s product lines and services to ensure client’s needs are met. Seeks to optimize customer interaction and provides recommendations based on client’s needs.
• Collaborates with account team members on more complex issues to ensure client’s needs are met from a product/service perspective.
• Assists with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
• Assists the account team to maintain on time business report by devising the Salesforce.com
• For non-supervisory positions, exhibits behaviours outlined in Account Service Representative - AGB Competencies.
  

Experience:

• Proven working experience in a customer service or business development role with the insurance and financial institution sector.
• Fluent in Cantonese and English both verbal and written. Highly beneficial to have Mandarin.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 16 April 2012

Job title: Network Representative – 6 Month Temporary Contract     
Location: Hong Kong 

Requirements:

Performs intake triage and respond to network enquiries including:

• Provider requests (e.g. policy and procedures, credentialing status, claims status, provider leads, etc.), Internal customer requests, member requests.
• Provides ongoing support to department members in completing research and analysis to resolve concerns/issues raised by providers and other internal/external customers.
• Provides telephonic education to providers on policies and procedures.
• Develops and/or produce system queries/reports.
• Support production and distribution of provider communication and educational materials.
• Performs data entry and systems maintenance as needed; align data across all systems.
• Verifies, analyze and maintains all provider data in support of claim adjudication and production of directory and physician.
• Reviews provider maintenance requests for complete and accurate information.
• Provides training and/or ongoing feedback to claim processors, customer service representatives and other staff (e.g., appropriateness of request, accurate completion of provider add/change forms).
• Internal/external production control; tracking and reporting for all maintenance requests.
  

Experience:

• Demonstrated ability to handle multiple assignments completely, accurately and efficiently.
• Strong analytical and written/oral communication skills.
• Associates or BS degree or 2 years’ relevant work experience.
• Appropriate technical expertise for position (e.g provider data staff have 6-8 months claim processing or successful completion of claim processing class).
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 27 April 2012

Job title: Regional Marketing Manager 
Location: Shanghai, China

Requirements:

Working with Marketing Director to set priorities, the Regional Marketing Manager will be part of a team responsible for managing marketing communications initiatives for the Greater China region.  This person will provide a broad range of region-specific marketing support for the Aetna International business including, but not limited to:

• Development of marketing strategies to support region initiatives;
• Content development for marketing collateral and interactive projects;
• Regional event planning and management;
• Regional budget planning and tracking;
• Partnership with the International product team in the development of marketing strategy and implementation for product launches;
• Project management of video and interactive marketing projects.

Individual will develop solid relationships with sales and service teams and other operational groups across the business and within the region to ensure marketing strategies and campaigns drive growth and help the International business meet our operational goals.  Individual will work with creative group and external vendors and other key areas within Aetna to ensure consistent branding and messaging across multiple formats. 

Experience:

• College degree plus 5-7 years in marketing within a corporate or agency setting.
• International experience preferred.
• Ability to speak and write English and Mandarin Chinese required, Cantonese a plus.
• Outstanding written and verbal business communications skills demonstrated through writing samples and applicable materials.
• Proven experience managing complex marketing projects.
• Proven experience working hand in hand with sales and service organizations.
• Excellent project management skills.
• Outstanding ability to multitask and juggle priorities.
• Outstanding ability to manage and meet tight deadlines.
• Critical eye for detail and design.
• Experience with Social Marketing a plus.
• Experience with MS office products required.

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 16 April 2012

Job title: HMS Project Manager 
Location: Shanghai, China

Requirements:

• Responsible for Health Management Service project planning: staffing, timetable, engagement, hardware and so on.
• Responsible for Health Management Service project implementation: kick-off, evaluation and monitoring.
• External coordination: as the main contact for customer to ensure understand customer’s need and solve their problem in time.
• Internal coordination: service process review and improvement, manage staff to reach the goal and meet quality, performance and productivity.
• Project control: the service quality delivered, timetable, budget and so on.
  

Experience:

• Bachelor degree, medical background preferred
• At least 5 years' working experience, competence and experience in project management is preferred
• Customer-oriented
• Strong leadership, effective command skills and good execution
• Good communication and coordination skills
• Good command of spoken and written English
• Competent computer skill in Word, Excel, PowerPoint, Project and Vision
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 2 April 2012

Job title: HMS Account Manager 
Location: Shanghai, China

Requirements:

• Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member.
• Communicates with middle management levels (Directors, Managers, Vice Presidents) within an organization and packages Aetna’s message to effectively engage the client.
• Integrates technologies to optimize customer interactions and maximize efficiencies.
• Develops and executes a business strategy that is aligned with customer’s and Aetna International’s objectives including profitable revenue, membership growth and budget management.
• Monitors on an on-going basis client’s product lines and services to ensure client’s needs are met.  Seeks to optimize customer interaction and provides recommendations based on client’s needs.
• Collaborates with account team members on more complex issues to ensure client’s needs are met from a product/service perspective.
• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
• Develops strong relationships directly with customers, consultants and internal business partners.
• Supports the customer’s overall profitability objectives and helps with the financial management objectives.
• Mentors Account Service Representatives (ASRs).
  

Experience:

• 5 years above previous industry or customer service experience.
• College degree or equivalent experience. Preferred.
• Fluent in English and Mandarin.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 27 April 2012

Job title: HMS Implementation Manager  
Location: Shanghai, China

Requirements:

Develops and implements strategy for policy/program development that considers all involved areas (e.g., systems, marketing, etc.) and the potential impact on all managed care products.

• Operationalize strategy:
  • Prioritize projects;
  • Design programs and develop policies;
  • Identify and involveappropriate subject matter experts (those who will operationalize programs);
  • Design/manage implementation including business processes, system and other modifications;
  • Design and manage communications and training.
• Analyse on-going performance data and utilize to initiate/implement changes.
• Selects, build and manage strong teams through training, divers assignments, coaching/mentoring and performance management.
• Negotiate and manage contractual arrangements.
• Serve as a technical business resource.
• Manage business relations with I/T organization.
  

Experience:

• 10+ years healthcare industry experience.
• Depth knowledge of Health Management Service market, products, service, operations and systems.
• Proven project management and supervisory skills.
• Proven track record in meeting project milestones and negotiating for resources as well as development and management of multiple budgets related to various projects and/or program.
• Master degree, major in Medical. PMP certificate holder is preferred.
• Fluent in written and spoken English and Mandarin.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 27 April 2012

Job title: Sales Director
Location: Shanghai, China 

Requirements:

• Supports the Region Head of Sales in the achievement of the revenue goals for the assigned regional territory.
• Assists in the cultivation and development of producer and consultant contacts in the assigned territory.
• Lead the new distribution channel and implement the diversify channel strategy of the Company.
• Train and coach team members in state owned enterprises (SOE), Direct and On-line Sales Teams.
• Cooperate with in-house brokers of large SOE Companies and other local brokers to sale group business.
• Cooperate with broker or agency companies with large quantity of agents to sales individual business to high-end customers and specific targeted audience.
• Sale both individual and group business through Fronting Partners.
• Follow up global referral case to sell both insurance and health management service (HMS) products / services to clients directly.
• Follow up potential business opportunities by launching any marketing activities and to sell both insurance and HMS to client directly.
• Promote and sell individual business through online channels (e.g. local and foreign web-sites).
• Articulate the Aetna Global Value Proposition.
• Coordinates marketing efforts such as mailers, e-mail communications and product updates.
• To take responsibility to always actively treat customers fairly (TCF) and support / drive any TCF initiative.
• Other new distribution channel assignments from top management.
  

Experience:

• At least 8 – 10 years insurance industry or customer service experience.
• 4 year’s experience with account sales and/ or client management.
• Fluent in written & spoken English.
• Excellent presentation skills.
• Knowledge of the PRCE & international medical insurance market and core competitive set.
• Bachelor degree or equivalent experience.
• Licensure as required by local authority.

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 2 April 2012

Job title: Sales Manager
Location: Shanghai, China 

Requirements:

• Supports the Sales team in the achievement of the revenue goals for the assigned regional territory.
• Assists in the cultivation and development of producer and consultant contacts in the assigned territory.
• Maintains contact and opportunity data in salesforce.com
• Develops research material around potential prospects and marketplace data.
• Maintains awareness of competitive landscape.
• Produces sales of International product through direct and producer distribution channels.
• Supports large case sales efforts, cold calling, telemarketing and lead generation.
• Articulates the Aetna Global Value Proposition.
• Assists in the development of strategy in large case RFP responses.
• Coordinates marketing efforts such as mailers, e-mail communications and product updates.
  

Experience:

• Extensive sales experience in client side or broker.
• Experience in working in complex product environments.
• Previous experience in client negotiations and presentations.
• Fluent in Mandarin both verbal and written.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 16 April 2012

Job title: Sales and Marketing Support Consultant         
Location: Shanghai, China 

Requirements:

• Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer or member.
• Communicates with Head of Sales and Sales Team regarding key issues and areas of improvement for implementation processing and smooth customer service. Collaborates with Region Heads, Regional Heads of Sales and Market Heads to segment the market.
• Monitors on an on-going basis client’s product lines and services to ensure client’s needs are met.
• Understands existing and potential customers and consultants/brokers in the region and regional opportunity.
• Provides direction and support in developing key segments and verticals that enable the sales organization to focus resources, make “go”, “no go” decisions and use metrics to maximize penetration of these key segments and verticals.
• Identifies customer needs in the target segments and verticals, and develops strategic messaging and value propositions to address segment needs.
• Maintains and monitors the prospect database and shares analytics with field sales regularly.
• Assists sales executives with the pursuit of identified leads by providing strategic messaging that highlights elements of the value proposition important to the target customer.
• Understands and applies Voice of the Customer information and feedback from the Plan Sponsor Survey and Account Executives to local market strategy and field sales pursuits.
• Aggregates and synthesizes qualitative and quantitative information from the field at the regional level to feed to NA and corporate product and marketing groups.
• Consults with field sales, Region Heads, Regional Heads of Sales, Market Heads, Strategic Marketing and Sales Support to understand historical win/loss data at the customer and product levels to extract plan sponsor purchasing preferences and position cross-selling proposals strategically with the AE/VPCM.
• Draws insights from the field to share with the PBUs and Product Development teams to help tailor products to customer needs and identify gaps where new products are demanded.
• Collaborates with the Product Launch team to understand the features and value of products to be launched and ensures that compelling messaging, value proposition materials, tools, and potential regional targets are incorporated into every launch.
• Develops clearly articulated value propositions and sales collateral material messages that differentiate new and existing products and services at the regional and market levels.
• Leverages product and competitive knowledge to help Sales Support address strategy, differentiation, competitive and product questions as they populate the Q&A database.
• Liaises with Strategic Marketing to understand competitive intelligence and shares that information with field sales teams; reports and evaluates competitive information and sales team successes and challenges back to Strategic Marketing and regional sales management.
• Interfaces with NA Strategic Marketing and Corporate Marketing/Communications functions to ensure that messaging and product positioning is consistent.
  

Experience:

• 3 years industry work experience or customer service and marketing experience preferable.
• Proficiency in Microsoft Office Applications, such as: Word, Excel, Power Point.
• Good communication, coordination, organization and interpersonal skills.
• Bachelor degree, major in Marketing, Business Administration are preferred.

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 4 May 2012

Job title: Senior Policy Administrator         
Location: Shanghai, China 

Requirements:

• Ensure timely and accurate processing of new business, renewals and mid-term adjustments.
• Perform quality control checks on processed policies.
• Maintain accurate customer records according to department policies.
• Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments.
• Communicates effectively and timely to internal and external constituents.
• Has proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policies.
• Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements.
• Maintains Case tracking tools to meet constituents and business goals.
• Ensures that legislation and compliance has been properly adhered to with regard to Plan Sponsor and/or member activity (FSA TCF and market specific requirements).
• Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations.
• Ensure that products and services are aligned with customer’s requirements and commitments are met.
• Collaborates with team members on more complex issues to ensure customer satisfaction.
• Follows through on outstanding issues to resolution.
• Identifies most urgent business problems, obtains necessary information, accurately identifies root causes and generates solutions.
• Has proficiency with Aetna systems (Actisure, DME, MIS).
• Identifies and recommends changes to streamline or correct existing process or system procedures.
• Supports training, provides technical support and provide functional knowledge to the team.

Experience:

• 3-5 years industry experience in a customer service/administrative role.
• Secondary school graduate.
• University/college degree preferable or equivalent work experience.
• Strong verbal and written communication skills.
• Technical Skills.
• Ability to multi-task to accomplish workload efficiently.
• Well organised.
• Strong customer focus.
• Strong problem solving skills.
• Strong Leadership Skills.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 2 April 2012

Job title: Claim Administrator          
Location: Shanghai, China 

Requirements:

• Processing Incoming Mail - Receives incoming mail, sorts by established schemes (may include date stamping, opening, bundling and/or counting). Routes mail to other offices as necessary.
• Scans claims and other documents received and routes these documents in proper work queues.
• Properly re-indexes the claims in other databases, routes priority items and files the daily scanned documents accordingly.
• Researches missing and/or insufficient information.
• Tracks items per customer request.
• Ensures all documents are scanned within 2 working days.
• Packs to meet mailing standards. Ships via carrier, which meets customer needs and/or apply appropriate postage (may be by meter).
• Prioritizes workload and meets the expectations as per job description.
• Ensures compliance with requirements of regional compliance.
• Authority/industry regulator.
• Adheres to international privacy policies, practices and procedures.
• Exhibits behaviours outlined in Claim Administrator Competencies.

Experience:

• Previous experience in office administrative role or in the insurance industry preferable.
• College graduate or equivalent or above.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 16 April 2012

Job title: Client Service Advisor            
Location: Shanghai, China 

Requirements:

• Handles telephone and written correspondence from varied sources (members, plan sponsors, brokers and Aetna departments).
• Perform a wide variety of customer service related functions, including phone calls, written inquiries, outreach programs, and walk-ins.
• Ensure timely and accurate processing of new business, renewals and mid-term adjustments.
• Perform quality control checks on processed policies.
• Maintain accurate customer records according to department policies.
• Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments.
• Communicates effectively and timely to internal and external constituents.
• Has proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policies.
• Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements.
• Maintains Case tracking tools to meet constituents and business goals.
• Ensures that legislation and compliance has been properly adhered to with regard to Plan Sponsor and/or member activity (FSA TCF and market specific requirements).
• Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations.
• Ensure that products and services are aligned with customer’s requirements and commitments are met.
• Handle complaints (member/Plan Sponsor), via relevant recording/reporting system.
  

Experience:

• 2 years industry experience in a customer service/administrative role preferred.
• Demonstrated ability to handle multiple assignmentscompetently, accurately and efficiently Secondary School Graduate.
• University/college degree preferable or equivalent work experience.
• Analytical skills.
• Strong verbal and written communication skills.
• Ability to multi-task to accomplish workload efficiently.
• Well organized.
• Strong customer focus.
• Problem solving skills.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 23 April 2012

  Job title: Office Assistant              
Location: Shanghai, China 

Requirements:

• Data Entry and filing.
• Providing clerical support to Operation team.
• Logging all incoming mail and claim forms and couriers.
• Claim scanning.
• Answer phone call to our general inquiry line.
• Ensure all the stocks are kept properly and checking all the balance as required.
• Ad Hoc Duties as requested by management.

Experience:

• 1 year general office experience.
• Able to work extended hours on occasions when required.
• Good time management to finish tasks before deadlines.
• Basic PC knowledge.
• Fluent in written and spoken English.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 27 April 2012

Job title: Accounting Assistant               
Location: Shanghai, China 

Requirements:

• Handle various elements of the entity’s daily and monthly financial activities including the record of cash book transactions on electronic bank system, process cash transactions and record of routine journal entries.
• Prepare basic reconciliations, and pursue outstanding items to resolution.
• Complete general clerical duties as required.
• Performs activities accurately and on a timely manner.
• Provides professional, prompt, and accurate service to all internal and external customers.
• Identifies problems and resolves or elevates them to supervisors.
• Assists in the training and / or provide guidance to less experienced staff. 
• Ensures work completed in compliance with all Aetna and Aetna International policies and procedures.
• Act as ‘back up’ for systems administrator when on leave – executing daily interface jobs between business systems and Finance systems.

Experience:

• University degree in the business disciplines of finance, economics, or accounting.
• Highly motivated team player with positive attitudes, energetic and be able to work independent.
• Good interpersonal skills, organized, detail-oriented and problem solving skills.
• Fluent spoken & written English.
• Preferred familiarity with medium size accounting software packages, such as Microsoft Dynamics (GPS) or SUN Accounts.
• Previous experience with MNC or financial services sector is a plus.
• Need to undertake flexible working patterns. (shifts)
• IT literate to above average level with interest in IT topics. Experience of Microsoft Access an advantage. 
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 4 May 2012

Job title: Case Manager               
Location: Shanghai, China 

Requirements:

• Assessment of Members/Claimants: Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member's needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services.
• Enhancement of Medical Appropriateness & Quality of Care: Application and/or interpretation of applicable criteria and guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member’s needs to ensure appropriate administration of benefits.
• Using holistic approach consults with supervisors, Medical Directors and/or others to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
• Identifies and escalates quality of care issues through established channels.
• Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.
• Monitoring, Evaluation and Documentation of Care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Experience:

• 3-5 years hospital setting experiences.
• Have Discharge Planning skills: assess, plan, implement, coordinate, monitor and evaluate options and services to facilitate appropriate inpatient healthcare management and effective discharge planning to improve outcomes for patients.
• More than one year worked as obstetrician/obstetric nurse/Gynecologist.
• Healthcare and/or managed care industry experience.
• Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.
• Effective communication skills, both verbal and written.
• Ability to multitask, prioritize and effectively adapt to a fast paced changing environment.
• Sound clinical judgment as well as manage multiple priorities.
• Educated to degree level.
• Clinically trained with Degree or recognised designation in western Medicine / Nursing or other western medical disciplines.
• Fluent in verbal and written English.
• Mother tongue: Mandarin.
   

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 11 May 2012

Job title: Sales and Account Manager               
Location: Beijing, China 

Requirements:

• Supports the Region Head of Sales in the achievement of the revenue goals for the assigned regional territory as well as develop a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customers / members.
• Assists in the cultivation and development of producer and consultant contacts in the assigned territory.
• Communications with middle management levels within an organization and packages Aetna’s message to effectively engage the client.
• Maintains contact and opportunity data in salesforce.com software package.
• Develops research and material around potential prospects and marketplace data.
• Develops and executes a business strategy that is aligned with customer’s andAetna’s objectives including profitable revenue, membership growth and budget management.
• Integrates technologies to optimize customer interactions and maximize efficiencies.
• Maintains awareness of competitive landscape as well as to monitor on an on-going basis client’s product lines and services to ensure client’s needs are met.  Seeks to optimize customer interaction and provides recommendations based on client’s needs.
• Produces sales of International product through direct and producer distribution channels.
• Supports Aetna’s Sales Directors with large case sales efforts, cold calling, telemarketing and lead generation and to collaborate with account team members on more complex issues to ensure client’s needs are met from a product/service perspective.
• Articulate the Aetna Global Value Proposition.
• Supports the cross-sell efforts with National Accounts, Middle Market and Small Business segments.
• Supports the customer’s overall profitability objectives and helps with the financial management objectives.
• Assists in the development of strategy in large case RFP responses.
• Coordinates marketing efforts such as mailers, e-mail communications and product updates.
• To take responsibility to always actively treat customers fairly (TCF) and support / drive any TCF initiative.

Experience:

• 5 years industry or customer service experience.
• 2-4 years’ experience with account sales and/ or client management.
• Fluent in written & spoken English.
• Excellent presentation skills.
• Knowledge of the PRCE & international medical insurance market and core competitive set.
• College degree or equivalent experience.
• Licensure as required by local authority.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 11 May 2012

Job title: Sales Manager 
Location: Jakarta, Indonesia 

Requirements:

• Supports the Sales team in the achievement of the revenue goals for the assigned regional territory
• Assists in the cultivation and development of producer and consultant contacts in the assigned territory
• Maintains contact and opportunity data in salesforce.com
• Develops research material around potential prospects and marketplace data
• Maintains awareness of competitive landscape
• Produces sales of International product through direct and producer distribution channels
• Supports large case sales efforts, cold calling, telemarketing and lead generation
• Articulates the Aetna Global Value Proposition
• Assists in the development of strategy in large case RFP responses
• Coordinates marketing efforts such as mailers, e-mail communications and product updates
• Takes responsibility to always actively treat customers fairly (TCF) and support/ drive any TCF initiative
• Exhibits behaviours outlined in Sales Associate - AGB Competencies
  

Experience:

• Proven sales experience in client side or broker
• Experience in working in complex product environments
• Fluent in Indonesian and English both verbal and written.
• Previous experience in client negotiations and presentations
• Able to travel to clients throughout Indonesia.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 21 October 2011

Job title: Business Project Program Manager
Location: Singapore 

Requirements:

• Develops and implements strategic business plan to achieve business goals.
• Proactively leads a program and/or most complex projects by setting strategic direction.
• Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization.
• Collaborates and partners with other functional managers, other business areas across/within segments or other business areas to ensure all workflow processes and interdependencies are identified and addressed.
• Consults with constituents (these may be internal and/or external) to scope/define project.
• Influences change in order to improve performance results, organization effectiveness and/or systems/quality/services.
• Obtains financial support for most complex projects or supports this work as it relates to program management.
• Collaboratively works across multiple functions and /or segments to obtain agreement from all impacted parties (e.g., up and downstream effects often impact multiple functions and/or segments.
• Responsible for development and implementation of new ideas that support work/team.
• Cross function/segment group facilitation/presentation.
• Typically manages staff. When managing staff, accountabilities include:
• Overseeing all projects and or program management work including monitoring and tracking of progress and status update communications.
• Having responsibility for resource utilization within and across work teams.
• Having responsibility for the unit budgets and/or financial implications of project and or program.
• Assisting others to identify solutions to issues that negatively impact program and or project plan.
  

Experience:

• Previous experience related to standards & measurements, technology,systems, processes including project
• Prior positions that required setting team direction.
• Experience developing and managing multiple budgets for various projects and/or programs.
• Proven track record meeting project dates and negotiating for resources.
• Demonstrated negotiation skills.
• Project management experience.
• Supervisory experience.
• Bachelor’s Degree or equivalent experience
• Ability to communicate effectively with management
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 28 October 2011

Job title: Business Development Director 
Location: Singapore 

Requirements:

• Achieves new business sales goals for the assigned territory through direct, intermediary, and alternative distribution channels.
• Manages and builds strategic partnerships with assigned producers to create focused sales strategies.
• Develops relationships with contacts within industry, government, and providers of healthcare delivery in support of business objectives.
• Promotes Aetna’s insurance and non-insurance solutions as appropriate for assigned territory.
• Takes leadership role in setting strategy and collaborating with underwriting to prepare competitive quotes for targeted prospects.
• Maintains contact and opportunity data in Salesforce.com.
• Monitors industry information and competitive environment of the marketplace to position Aetna’s strength accordingly.
• Maximizes sales by articulating how Aetna’s capabilities can contribute to constituents’ long-term strategies.
• Supports cross sell opportunities from other regions.
• Assists in the development of strategy in large case RFP responses.
• Develops, executes and communicates a comprehensive strategy that is aligned with prospect’s objectives, financial position and employee benefits strategy while providing profitable revenue and growth to Aetna and supporting segment business objectives.
• Delivers organized polished presentations of solutions with benefits tied to constituents needs.
• Partners with account management to create a renewal strategy that identifies profitable growth and cross-sell opportunities within existing customers.
• Assists in the development of product strategy and partners with internal constituents to ensure that desired product suite is delivered.
  

Experience:

• 8+ years industry or customer service experience
• Excellent presentation skills
• Fluent in written & spoken English
• College degree or equivalent experience
• Licensure as required by local authority

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 5 April 2012

Job title: Sales Support Consultant  
Location: Singapore 

Requirements:

• Acts as single point of contact for RFP and sales questionnaires. Develop region-appropriate responses including engagement with subject matter experts.  Develop and maintain database of RFP responses language.
• Serves as liaison for non-standard product requests (between product, UW, PSS).
• Acts as Broker Administrator for the Region: new broker agency applications; generation of broker agreement; annual recertification; and liaising with the sales team to ensure all commission overrides follow policies and procedures.
• Provides supportto Sales Directors for preparing rating model submissions includes manipulation of census and queries to product/legal/underwriting. Track incoming/out-going content and manage to deadlines.  Assists with other sales-related paperwork as needed.
• Develops strong relationships with internal business partners.
• Analyzes competition and competitive position.  Generates competitive information to sales staff on local market developments and prospects.
• Assists in development of customer sales strategies.
• Executes customer prospecting campaigns and monitors websites for posting of relevant RFPs.
• Administers broker incentive programs.
• Ensures that all data is maintained in an up-to-date and accurate manner in Salesfoce.com.  Evaluates and proposes ways to use the tool more effectively.  Generates reporting and analysis from the tool.
  

Experience:

• Insurance industry, customer service, or marketing experience preferred.
• College degree or equivalent experience.

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 5 April 2012

Job title: Account Manager  
Location: Singapore 

Requirements:

• Responsible for account management of large corporate clients.
• Participates in the implementation process of a new client.
• Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer or member.
• Communicates with the sales teams and client contacts and packages Aetna’s message to effectively engage the client.
• Integrates technologies to optimize customer interactions and maximize efficiencies.
• Develops and executes a business strategy that is aligned with customer’s and Aetna’s objectives including profitable revenue, membership growth and budget management.
• Monitors on an on-going basis client’s product lines and services to ensure client’s needs are met. Seeks to optimize customer interaction and provides recommendations based on client’s needs.
• Collaborates with account team members on more complex issues to ensure client’s needs are met from a product/service perspective.
• Follows through on outstanding issues to the point of resolution.
• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
• Develops strong relationships directly with customers, consultants and internal business partners.
• Supports the customer’s overall profitability objectives and helps with the financial management objectives.
• Mentors account service representatives.
  

Experience:

• Proven account management experience managing employee benefits products.
• Successfully negotiator – must have experience of negotiating complex corporate renewals.
• Excellent presentation skills and able to articulate confidently.
• Experienced client management professional.
• Highly beneficial to have European languages.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 11 April 2012

Job title: Sales Manager   
Location: Singapore 

Requirements:

• Supports the Sales team in the achievement of the revenue goals for the assigned regional territory.
• Assists in the cultivation and development of producer and consultant contacts in the assigned territory.
• Maintains contact and opportunity data in salesforce.com
• Develops research material around potential prospects and marketplace data.
• Maintains awareness of competitive landscape.
• Produces sales of global and regional products through direct and producer distribution channels.
• Articulates the Aetna value proposition.
• Assists in the development of strategy in large case RFP responses.
  

Experience:

• Proven sales experience in client side or broker.
• Experience in working in complex product environments.
• Previous experience in client negotiations and presentations.
• College degree or equivalent experience.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 11 April 2012

Job title: Finance Manager    
Location: Singapore 

Requirements:

• Coordinate and supervise finance activities and functions.
• Conduct training and / or provide guidance to less experienced staff.
• Ensure accounting records reflect accurate financial data.
• Responsible for the preparation, review and distribution of financial statements and related information and analysis for Internal and external constituents including:   Statutory financial statements and related filings.
• Prepare and review accounting statements and various financial reports. 
• Responsible for the preparation and distribution of financial statements and related filings to either external orinternal constituents.
• Provide information and assistance to facilitate the completion of annual financial statements, quarterly reviews, and regulatory financial examinations.
• Prepares and reviews account analyses and roll-forwards to help identify unusual results, trends, issues, necessary accruals, etc.  Work with appropriate responsible parties to resolve. 
• Responsible for various elements of the entity’s monthly financial close process including:  recording of journal entries, maintenance and reconciliation of financial systems, and accurate communication to management. 
• Assists in the production and review of information designed to meet the entity’s capital requirements.
• Prepare account analyses and roll-forwards to help identify unusual trends, accounting and internal control issues, and non-standard entries.  Work with appropriate responsible parties to communicate issues and resolution plans. 
• Participate in and / or supervise in the implementation of company initiatives including: improved management information requirement, financial information system, financial planning and analysis tools, new products and services and internal control enhancements.
• Participate in and influence the design, operation, and enhancement and monitoring of the Company’s internal control structure including: reconciliation controls on bank accounts, general ledger accounts, subsidiary systems and financial reporting system.
• Proactively engage and involve necessary constituents via solicitation of their input to obtain agreement on the use of appropriate resources.
• Support accounting policy objectives including:  preparation of policy documents, sign off on accounting policy implications of new business initiatives.  Confirms all policies are followed.
• Represent the local office as a participant on special projects that require cross-functional finance support.
• May contribute tothe close process timetable.
• May supervise or manage staff, ensuring fulfilment of work shift requirements and deadlines.
• May review Service Level Agreements and provide variance analysis as required.
• Ensure compliance with Aetna and AGB internal control and financial reporting guidance.

Experience:

• 5 -7 years’ experience.
• Insurance experience is essential.
• Certified Accounting designation.
• University degree in the business disciplines of finance, economics, or accounting.
• Must have an expert knowledge of statutory governmental agencies: Accounting and Corporate Regulatory Authority (ACRA) and Monetary Authority of Singapore (MAS).
• Essential to have insurance knowledge.
• Knowledge of computer systems/software including Oracle, Microsoft Dynamics  (GPS), SUN Accounts, Microsoft Office suite.
• Must be flexible to support tasks across the wider Asia Pac region as and when needed.
• Previous experience with MNC strongly preferred.
• Excellent spoken and written English. Mandarin would be highly beneficial.
• Some international travel required.

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 16 April 2012

Job title: Plan Sponsor Liaison  
Location: Singapore, Hong Kong or Shanghai 

Requirements:

• Attend/ participate in Sales meetings.
• Acts as a single-point-of-contact for escalated member-specific issues and/or broader plan administration matters.
• Support installation of new and existing accounts for the site by attending implementation planning/process meetings.
• Participate in prospect calls and help with response to RFPs.
• Provide weekly updates on new & potential WKAB business.
• Coordinate and participate in site visits.
• Customer visits (at their location).
• Proactively identify and surface customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas and solutions.
• Proactively resolve issues with account executives, sales representatives, installation managers and the claims offices appropriate.
• Manage escalated customer issues.
• Attend and act as consultants for on-site audits.
• Assist customers and sales in understanding the impacts of nonstandard benefits.
• Coordinate/handle ad hoc Account Manager (AM) request allowing the AM the ability to focus on developing strategies for new and existing business opportunities.
• Proactively analyses constituent data, identifies trends and issues.
• Identifies most urgent business problems, obtains necessary information, accurately identifies root causes and generates solutions.
• Initiates and maintains partnerships with others throughout the organization. Encourages cooperation by promoting1 common goals and building trust. Inspires, supports, and initiates cross-functional activities.
• For non-supervisory positions, exhibits behaviours outlined in the Plan Sponsor Liaison Competencies.
• For supervisory positions, exhibits behaviours outlined in the Plan Sponsor Liaison Supervisor Competencies.
  

Experience:

• 4 years or above experience in Operation Administration or Customer Service functions.
• Knowledge of individual & group insurance business characters, working flow, business nature and etc.
• Fluent in spoken and written English is essential.
• With performance management & monitoring experience is a preferred.
• Demonstrates strong consultative skills and the ability to influence constituents.
• Strong communication skills (verbal, written, presentation).
• Strong problem solving skill.
• Strong understanding of multiple aspects of the plans and products (e.g., CCI coding).
• Ability to work with cross-functional business units and vendors to support the customer’s needs; promotes collaboration among constituents and represents a professional image of the company.
• Ability to support multiple plan sponsors and multiple products.
• Critical thinking and decision making skills.
• Automatic adjudication knowledge (e.g., number of claims affected on on-standard plans, knowing when a benefit auto adjudicates).
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com

Updated 11 May 2012

Job title: Network Manager  
Location: Dubai

Requirements:

• Manage day to day provider operations, either direct or through network business partners.
• Ensures operational efficiency for all network processes and infrastructure thorough proactive provider education and collaboration with Aetna International Service Operations.
• Effectively identifies, analyzes, negotiates, executes and maintains complex, competitive contractual relationships with international medical providers, vendors and TPAs.
• Identify and solicit provider referrals for network inclusion (individual providers, vendors and TPAs).
• Cultivate opportunities to grow and further develop the direct pay network and vendor/TPA relationships.
• Ensure the international contracting work is in support of the international network strategies.
• Identifies and obtains international provider contracts through negotiation with optimal provider discounts and vendor fee arrangements that support Aetna financial results.
• Leads/contributes to the development of the regional international network strategy in response to market expectations.
• Responsible for identifying, understanding, managing and resolving international medical cost, provider, vendor and program issues and initiating appropriate action including escalating as necessary.
• Provides administrative support for the effective ongoing operationalization of the provider contracts with international providers.
• Ensure ongoing effective communication both with the international providers and interdepartmentally; raising any issues promptly with corresponding recommendations for solutions.
• Provides sales and marketing support and guidance with comprehension of applicable local, regional regulations.
• Initiate and ensure the engagement of appropriate matrix international departments as needed (eg  legal review of contracts).
• Can be responsible for the effective supervision and development of provider relations staff.
• For supervisory positions, exhibits behaviors outlined in Network Manager (Supervisory) Competencies, such as:
  • Experience which strongly indicates success in executing and negotiating international provider contracts.
  • Excellent interpersonal, communication and negotiation skills.
  • Strong influencing skills and the ability to work with in a complex matrix environment.
• Ability to work and communicate effectively in balancing priorities with multiple organizations, regions and corporate constituents
• Comprehensive understanding of hospital and physician financial issues and how to leverage technology to achieve quality and cost improvements for both payers and providers
• Demonstrate strong persuasion and relationship building skills.
• Demonstrate results oriented behavior with the ability to organize, prioritize and plan effectively.
• Effective process improvement and problem resolution skills.
• Experience working in the health insurance industry.
• Solid decision-making skills while executing national, regional, and market level strategies.
• Solid negotiating skills.
• Strong supervisory experience.
  

Experience

• Must possess a successful track record negotiating hospital, provider and/or vendor agreements.
• 5+ years of managed care/healthcare leadership experience. Comprehensive understanding of hospital and physician financial and operational issues and how to leverage technology to achieve quality, cost containment, and network access.
• Detail oriented with strong project management skills, ability to work both independently and in a team environment.
• Able to meet tight deadlines, balance multiple priorities, and quickly learn new processes.
• Strong leadership and negotiation skills. Solid business acumen including monitoring of key performance indicators.
• Knowledge of Aetna’s products and systems.
• Excellent written and oral communication skills.  Ability to make provider, broker and client presentations and effectively represent Aetna International.
• Bachelor's degree.
• MBA/Masters degree preferred.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated 5 April 2012

Job title: Contract Negotiator   
Location: Dubai

Requirements:

• Analyse, identify and solicit international provider recruitment requests for direct settlement network participation.  
• Obtain through negotiation (both remote and in person) cost effective contracts with international hospitals, clinics, physicians and other providers for medical services.
• Participates in the strategic recruitment of international providers satisfying specific network goals and objectives.
• Ensure responsible and timely outreach for provider contracts working to obtain optimal direct pay and discount pricing arrangements.
• Coordinate and provide support for the effective on-going operation of provider contracts with international providers and network business partners to ensure network consistency. 
• Conduct the appropriate provider training and education for new and existing international providers.
• Ensure optimal results by working with internal cross-functional areas to implement all aspects of new provider contracts.
• Ensure on-going positive communication both with international providers, with internal cross-functional areas; raise any issues promptly, and provide recommendations for solutions.
• Keep management informed of status, problems, plans and meetings related to the development and success of the direct settlement network.
• Cultivate opportunities to grow and further develop the direct settlement network through both direct and indirect relationships.
• Support country/market-specific strategies and tactics in response to market expectations and rigorous business analysis and Managing Director input.
• Support initiatives to achieve network configurations which contribute to targeted global and local sales; Collaborate to prioritize and develop customer centric competitive network configurations.
• Contribute to Aetna International medical cost reductions and work to secure optimal provider discounts both direct and via network business partners. Contribute to the development of and utilize provider network data analytic tools/reports in order to track/analyse network performance (utilization data, discount tracking and validation of discounts).
• Ability to create and present formal presentations toall levels of management both internally and externally in support of Aetna Sales, Account Management, and Regional Managing Directors. Effectively communicate/demonstrate the Aetna International Network Value proposition.
• May be responsible for supervising and mentoring staff.
  

Experience

• Excellent written and verbal communication skills with experience in creating and delivering formal presentations.
• Experience that strongly indicates success in executing and negotiating international provider contracts.
• Relationship management and negotiation skills are essential.
• Good analytical, problem solving, decision-making skills.
• Advanced network management skills.
• International works experience a must.
• Bi-lingual or multi-lingual capabilities a plus.
• Bachelor’s degree.
• Master’s degree preferred.
• Effective process improvement and problem resolution skills.
• Strong influencing skills and the ability to work in a complex environment, including balancing the priorities of multiple business areas.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated 5 April 2012

Job title: Operations Manager    
Location: Dubai

Requirements:

• Management of Actisure operations site leadership and team development. 
• Management of Actisure claims and calls budgets.
• Ensures delivery of quality focused, cost effective service and administration.
• Optimizes process improvement and delivers an industry leading service level to AGB’s target market segment which demand concierge level of service. 
• Identify root causes of operational issuesand develop action plans to resolve those issues systemically.
• Establishes and maintains strong, collaborative relationships with other functional managers and areas, including Field Sales and Service, Plan Sponsor Services, Network and Medical Management, Product area, Underwriting, etc. 
• Develops and implements business strategies to provide accurate and proactive customer service to members and plan sponsors. 
• Influences new membership growth and existing membership retention by implementing and championing strategic initiatives. 
• Leads staff to deliver a concierge level of service to AGB constituents around the world. 
• Represents the AGB Service Organization in a variety of meetings with internal and external clients, including onsite and off-site presentations, client and vendor meetings. 
• Plays a critical role in helping AGB develop future best practice service delivery strategies to coincide with their industry leading product offerings.
• Working closely with and building strong relationships with our vendors.
  

Experience

• Experience managing multi-functional operations teams encompassing Claims, Customer Service and related operations.
• Bachelor’s degree or equivalent experience.
• Develop effective relationships with plan sponsors.
• Identify accountabilities to ensure execution of the operating plan.
• Identify customer requirements and critical customer touch points within business process.
• Manage staff resource peaks and valleys throughout the business cycle.
• Proven ability to understand and achieve/exceed operational metrics.
• Understand the importance of building a cohesive team to achieve maximum performance both as a site and individually.
• Translate broad strategies into specific objectives and action plans.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated 23 April 2012

Job title: Claims Administrator    
Location: Dubai

Requirements:

• Processing Incoming Mail - Receives incoming mail, sorts by established schemes (may include date stamping, opening, bundling and/or counting).  Routes mail to other offices as necessary.
• Scans claims and other documents received and routes these documents in proper work queues.
• Properly re-indexes the claims in other databases, routes priority items and files the daily scanned documents accordingly.
• Researches missing and/or insufficient information.
• Tracks items per customer request.
• Ensures all documents are scanned within  2 working days.
• Packs to meet mailing standards. Ships via carrier, which meets customer needs and/or apply appropriate postage (may be by meter).
• Prioritizes workload and meets the expectations as per job description.
• Ensures compliance with requirements of regional compliance authority/industry regulator.
• Adheres to international privacy policies, practices and procedures.
  

Experience

• Previous experience in office administrative role or in the insurance industry preferable.
• High school graduate or equivalent.
• Ability to work with minimum supervision.
• Compliance with internal processes and procedures.
• Team player, flexible and adaptable ensuring deadlines are achieved, numerical skills, good written and verbal skills.
• Knowledge of health insurance terminology preferred.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated 27 April 2012

Job title: Senior Sales Associate  
Location: Qatar 

Requirements:

• Initiates actions which result in increased sales and maximized revenue effectively positioning products, financials and rate levels and; presenting Aetna capabilities and value to the prospect.
• Acquires new customers through the development and execution of a comprehensive strategic plan, including direct solicitation.
• Supports the Deputy Managing Director and Managing Director in the achievement of the revenue goals for the Middle East and Africa region.
• Updates producers and other external constituents on Aetna Global’s capabilities to create business opportunities.
• Delivers organized, polished presentations of solutions, with benefits tied to the constituent’s business needs.
• Identifies and capitalizes on emerging trends in the marketplace by participating in community and industry events as an Aetna Global Benefits MEA representative.
• Develops and executes a comprehensive strategy that is aligned with constituent’s (prospect’s/producer’s) objectives, financial position and international benefits strategy, while providing profitable revenue and growth to Aetna.
• Builds and maintains productive relationships with brokers, consultants.
• Reaches senior levels within a prospect/consultant organization and tailors message to effectively engage senior executives.
• Builds and executes effective strategic plans for cross-sell opportunities.
• Maintains sales data and required information within prescribed software package (Salesforce.com).
• Develops/maintains expertise on products, industry and emerging marketplace trends.
• Shares relevant industry and competitive data within and across business.
• Supports Aetna Global Benefits regional rebranding effort.
• Manages resources, works cross-functionally and fosters a collaborative environment.
• Mentors and supports peers, sales and service team.
• Works with regional and global cross-functional teams and represents sales to ensure internal constituent needs are met (Employer Services / PSS, Customer Support, IT, Uwing, International Health Advisory Team, Network).
• Offers Training on Aetna products & services to internal and external constituents.
• Sign off on V forms prior to processing for new business.
  

Experience

• 8 years industry experience.
• 5 years’ experience with account sales and/or client management.
• Valid U.A.E. driving license.
• Local and regional travel.
• Own mode of transport (car).
• Experience and appetite for external facing and business development interactions.
• Education and certification requirements or equivalent experience.
• College degree or equivalent experience.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated 2 April 2011

Job title: Account Service Representative  
Location: Qatar 

Requirements:

• Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer or member.
• Communicates with day-to-day staff (Benefits Administration Staff, Benefit Managers) within an organization and packages messages to effectively engage the client.
• Executes tactical components of the account team’s business plan for each custom customer.
• Monitors on an on-going basis International client’s product lines and services to ensure client’s needs are met. Seeks to optimize customer interaction and provides recommendations based on client’s needs.
• Collaborates with account team members on more complex issues to ensure client’s needs are met from a product/service perspective.
• Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies.
• Follows through on outstanding issues to the point of resolution.
• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
• Delivers renewals and supports renewal activities.
• Integrates technology to maximize customer and member satisfaction and efficiencies.
• To take responsibility  to always actively treat customers fairly (TCF) and support/ drive any TCF initiative. 
• For non-supervisory positions, exhibits behaviors outlined in Account Service Representative - AGB Competencies.
  

Experience

• 2-3 years industry or customer service experience.
• College degree or equivalent experience.
  

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated 2 April 2011

Job title: Account Manager   
Location: Kuwait 

Requirements:

• Managing Aetna’s sales service, and retention efforts for global products in an assigned region to achieve profitable growth and earnings targets.
• Responsible for the development of strong relationships directly with customers and internal business partners that lead to the achievement of customer satisfaction, profitable growth and earnings targets.
• Developing a rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer or member.
• Communicating with middle management levels (Directors, Managers, Vice Presidents) within an organization and packages Aetna’s message to effectively engage the client.
• Developing and executing a business strategy that is aligned with customer’s and Aetna’s objectives including profitable revenue, membership growth and budget management.
• Monitoring on an on-going basis client’s product lines and services to ensure client’s needs are met. Seeks to optimize customer interaction and provides recommendations based on client’s needs.
• Collaborating with account team members on more complex issues to ensure client’s needs are met from a product/service perspective.
• Supporting the customer’s overall profitability objectives and helps with the financial management objectives.
  

Experience

• Proven industry or customer service insurances/ brokers experience.
• Strong connection with existing customer accounts and business partner.
• Fluent in English both verbal and written.
• Degree or equivalent experience.

To apply please send your CV with a covering email to: agbrecruitment@aetna.com 

Updated 2 April 2011