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International contact information
Tampa office serving: United States

International service center (24-hour)

  • Toll free (reverse charges): +1 800 231 7729 (International)
  • Direct or collect: +1 813 775 0190

Facsimile:

  • Toll free (reverse charges): +1 800 475 8751
  • Direct: +1 859 425- 3363

TDD (hearing impaired)
+1 800 325 6273

Claims address
Aetna International/Aetna P.O. Box 981543
El Paso, TX 79998-1543
USA
Contact us: https://agb.aetna.com/contact/default.jsp

Tampa office serving: Central America, South America, Canada, Caribbean

 Aetna International
Aetna Global Benefits
P.O. Box 30545
Tampa, FL 33630
USA


Toll free: +1 866 545 3252 (inside USA only)
Telephone: +1 813 775 0220
Fax: +1 860 262 9111
Email:  AmericasServices@aetna.com

London office serving: Europe, Russia

Aetna International (Europe) Limited
2nd Floor
8 Eastcheap
London
EC3M 1AE


Toll free: +1 866 320 4023*
Collect: +1 813 775 0244
Fax: +1 866 320 4024*
Email:  europeservices@aetna.com


* International toll free numbers require an access code. To locate the number for the country from which you are dialling, visit www.att.com/business_traveler. If your country is not listed, please call collect on +1 813 775 0244

Dubai office serving: Africa, Middle East, Indian Sub-Continent, Indian Ocean

Aetna Global Benefits (Middle East) LLC
Suite 416
Oud Metha Building
PO Box 6380
Dubai
United Arab Emirates


Telephone: +971 4 438 7500
Fax: +971 4 324 3550
Email: MiddleEastSales@aetna.com

 

Hong Kong office serving: South East Asia, Pacific Rim

Aetna Global Benefits (Asia Pacific) Limited
Suite 401-403
DCH Commercial Centre
25 Westlands Road
Quarry Bay
Hong Kong


Telephone: +852 2860 8021
Fax: +852 2147 9960
Email: AsiaPacSales@aetna.com 


* International toll free numbers require an access code. To locate the number for the country from which You are dialing, visit www.att.com/business_traveler. If your country is not listed, please call collect on +1 813 775 0244

Shanghai office serving: China

Aetna (Shanghai) Enterprise Services Co. Ltd
Unit 1306B
Harbour Ring Plaza
18 Middle Xi Zang Road
Huang Pu District
Shanghai 200001


Telephone: +8621 6193 6988
Fax: +8621 6326 8525
Email: Sales@goodhealthchina.cn

Jakarta office Serving: Indonesia

PT Aetna Global Benefits Indonesia
Menara BCA Grand Indonesia 50/F
Jl. Thamrin No. 1
Jakarta 10310
Indonesia


Telephone: +6221 2358 4722
Fax: +6221 2358 4723
Email: IndonesiaSales@aetna.com

International Service Center (Available 24-hour)

  • Direct or collect
    +1 813 775 0190
    US Toll free:
    +1 800 231 7729
  • Write to us
More details