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International contact information

Tampa office serving: United States

International service center (24-hour)

  • Toll free (reverse charges): +1 800 231 7729 (International)
  • Direct or collect: +1 813 775 0190

Facsimile

  • Toll free (reverse charges): +1 800 475 8751
  • Direct: +1 859 425 3363

TDD (hearing impaired)
+1 800-325-6273

Claims address
Aetna
P.O. Box 981543
El Paso, TX 79998-1543
USA
Contact us: https://agb.aetna.com/contact/default.jsp 

Contact a sales representative for North America region

Tampa office serving: Central America, South America, Canada, Caribbean

Aetna International
P.O. Box 30545
Tampa, FL 33630
USA

Toll free: +1 866 545 3252 (inside USA only)
Telephone: +1 813 775 0220
Fax: +1 860 262 9111
Email: AmericasServices@aetna.com 

Contact a sales representative for North America region

London office serving: Europe, Russia

Aetna International (Europe) Limited
69 Park Lane,
1st floor,
Croydon,
CR9 1BG

Member services: claims and pre-authorisation assistance
Telephone assistance (Available 24-hour):
+44 870 442 4386
Fax: +44 870 442 4377
Email: europeservices@aetna.com 

Membership enquiries:
Telephone assistance: +44 (0) 870 442 4376
Fax: +44 (0) 870 442 4377
Email: europeservices@aetna.com 

Sales and general enquiries:
Email: AGBSalesEurope@aetna.com

Dubai office serving: Africa, Middle East, Indian Sub-Continent, Indian Ocean

Aetna Global Benefits (Middle East) LLC 
28th Floor
Media One Tower Building
Dubai Media City,
PO BOX 6380, Dubai.

Telephone: +971 4 438 7500/7600
Fax: +971 4 428 7100
Email: MEASales@aetna.com 

Claims Queries: MEAServices@aetna.com

Hong Kong office serving: South East Asia, Pacific Rim

Aetna Global Benefits (Asia Pacific) Limited
Suite 401-403
DCH Commercial Centre
25 Westlands Road
Quarry Bay
Hong Kong

Member services: claims and pre-authorisation assistance
Telephone: +852 3071 5022
Fax: +852 2866 2555
Email: AsiaPacSales@aetna.com 

Shanghai office serving: China

ChinaLife fronted members

Aetna (Shanghai) Enterprise Services Co. Ltd
Unit 1302
Harbour Ring Plaza
18 Middle Xi Zang Road
Huang Pu District
Shanghai 200001

Member services: claims and pre-autorisation
Telephone: +86 400 881 1269
Fax: +86 216 326 8525
Email: AGBChinaServicesShanghai@aetna.com

Huatai fronted members

Aetna (Shanghai) Enterprise Services Co. Ltd
Unit 1302
Harbour Ring Plaza
18 Middle Xi Zang Road
Huang Pu District
Shanghai 200001

Member services: claims and pre-autorisation
Telephone: +86 400 881 1269  
Fax: +86 216 326 8525
Email: HTChinaServices@aetna.com

 

Jakarta office serving business: Indonesia

PT Aetna Global Benefits Indonesia
Menara BCA Grand Indonesia 50/F
Jl. Thamrin No. 1
Jakarta 10310
Indonesia

Member services: claims and pre-authorisation assistance
Telephone (Toll free from Indonesia): 001 803 1006 0716
Telephone: +852 3071 5022
Fax: +6221 2358 4723
Email: AsiaPacServices@aetna.com 

Singapore office serving: Singapore

Aetna Global Benefits (Asia Pacific) Limited 

3 Church Street
#10-02 Samsung Hub        
Singapore 049483

Member services: claims and pre-autorisation assistance
Telephone (toll-free from Singapore): 800-110-1951
Telephone (toll): +852-3071-5022
Fax: +65 6395 6747
E-mail: AsiaPacServices@aetna.com   

 

International Service Center (Available 24-hour)

  • Direct or collect:
    +1 813 775 0190
    US Toll free:
    +1 800 231 7729
  • United Kingdom:
    +44 870 442 4386
    London:
    +44 (0) 844 557 8037
  • Write to us
More details
US Toll free: +1 800 914 2177

 

  • Hong Kong:
    +852 2860 8022
  • China: +400 880 8891
  • Singapore: +65 6395 6700
  • Indonesia:
    +62 21 2358 4722
  • Dubai: +971 4 438 7510
  • London:
    +44 (0) 844 557 8037