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Privacy & Cookies

Cookies and Tagging
Our website makes use of cookies. A cookie is a small file of letters and numbers that we put on your computer in a temporary directory. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. These cookies allow us to distinguish you from other users of the website and saves your language and region preference which helps us to provide you with an improved experience when you browse our website.

You should also be aware that when you visit our websites, we collect certain information that does not identify you personally, but provides us with "usage data," such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide at these websites. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address. By having your cookies enabled you allow us to remember your choice for language and region preference. This constitutes your consent to save cookies on your computer in a temporary directory.
We may also use what is known as "client-side page tagging", which uses code on each page to write certain information about the page and the visitor to a log when a page is rendered by your web browser. This technique is also commonly used on commercial websites. "Tagging" does result in a JavaScript program running on your computer, but it is limited to providing information about the page that you are requesting and the configuration of your browser. It will not read any of your data files, or execute any additional programs. It does not extract any personal information about you, such as your name or address. You can prevent tagging by disabling JavaScript in your browser, but that may prevent you from using all of our website's functions.

Cookies and Secure Member Portal
For security purposes we use cookies to track user log-in attempts.  After 3 unsuccessful user log-in attempts the user id is suspended. This prevents unauthorized users from gaining access to our website. With a successful login we set a cookie.  By allowing us to remember your successful login you are giving your consent to set the cookie.


 Privacy Notices 

 Aetna International (U.S Based Plans) - Notice of Privacy Practices (English) 

 Aetna International (U.S Based Plans) - Notice of Privacy Practices (Spanish) 

 Aetna International (International Plans) - Notice of Privacy (English) 

 Aetna International (International Plans) - Notice of Privacy (French) 

 

International Service Center (Available 24-hour)

  • Direct or collect:
    +1 813 775 0190
    US Toll free:
    +1 800 231 7729
  • United Kingdom:
    +44 870 442 4386
    London:
    +44 (0) 844 557 8037
  • Write to us
More details
US Toll free: +1 800 914 2177

 

  • Hong Kong:
    +852 2860 8022
  • China: +400 880 8891
  • Singapore: +65 6395 6700
  • Indonesia:
    +62 21 2358 4722
  • Dubai: +971 4 438 7510
  • London:
    +44 (0) 844 557 8037