We have partnered with hospitals and other medical facilities around the world to establish pre-defined payment procedures to make it easier for you to do business with us.
As a contracted facility, we will pay you directly for eligible health-related services provided to our members in accordance with their plan of benefits. Members will generally be responsible for a portion of the bill, which is usually referred to as a deductible or coinsurance. Our guidelines for doctors and hospitals outline the process for requesting a verification of benefits/guarantee of payment and submitting claims for direct payment.
Forms for medical, dental and vision providers:
Physician’s statement - English | Spanish
Dental provider’s statement - English | Spanish
Vision provider’s statement - English | Spanish
Provider payment authorization form
Become a direct-settlement provider request form
Contacts for doctors & hospitals
Caribbean (excluding Cayman Islands), Central America, North America, South America
Europe and Africa
Hong Kong, Asia, Australia and Oceania (Hong Kong office)
China (Shanghai office)
Middle East (including India)