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Awards and Recognition

Our core values of integrity, excellence, caring and inspiration drive every decision we make. Every programme we create. Every plan we offer. When we put those values into action, good things happen for the people we serve.

We are pleased to be recognised by both international and regional organisations and publications for our work, our leadership and our overall achievements as a company. Here are some selected awards we have been honoured to receive as we deliver on the promise of healthy…anytime, anywhere.

Our company

  • In 2021 we won ‘Best Individual International Healthcare Provider’ at the UK Health & Protection Awards for the first time. We were also highly commended by the judges for ‘Best Group International Private Medical Insurance Provider’. For eight consecutive years (2013 - 2020), we were chosen for Health Insurance and Protection Awards’ ‘Best Group International Private Medical Insurance Provider’ (renamed ‘Best Group International Healthcare Provider’ in 2020), an accolade we are extremely proud of. Prior to 2021 brokers voted for the company that demonstrated the best customer responsiveness, product and service innovation, industry leadership and sound financial management. In 2021 in addition to broker votes, written submissions were also required and adjudicated by a panel of judges. We also won ‘Best Digital Proposition’ in 2019.
  • In 2021, Workplace Savings and Benefits named us their ‘International Benefits Provider of the Year’ for the fourth year running. Judges have said that we demonstrated a great focus on customer service, which feels personal despite the fact we serve 900,000 members worldwide. 
  • We won ‘Best IPMI Provider’ at the International Investment awards for the third year running in 2021 (the award was formerly called ‘Best International Private Health Insurance Provider’). We also won ‘Best International Private Health Insurer’ at the International Adviser event in 2019, as well as being shortlisted for COVER awards in 2019, 2020 and 2021 and ITIJ awards in 2019.
  • In 2020, Aetna Thailand was ranked No. 1 in the health insurance category by the Thai General Insurance Association. Aetna Thailand has held this accolade since 2009. We were also awarded the ‘Business+ Award for ‘2020 Product Innovation’ for our newly launched vHealth proposition.
  • Insurance Asia Awards named us ‘General Insurer of the Year – Singapore’ from 2017-2019. This awards programme recognises successful initiatives, cutting-edge products and companies that have effectively capitalised on opportunities in the Asia market. We were acknowledged for our rapid growth, focus on employee development and engagement, excellence in delivering high-impact solutions, and commitment to ensuring our products align with the needs of the globally mobile living in Singapore and all of Asia.
  • Life Insurance International Innovation Awards heralded us as ‘Most Innovative Health Insurer of the Year’ in 2016. These awards celebrate the best in life and health insurance innovation from around the world and act as a benchmark for excellence. We were recognised for accelerating innovation, improving processes and the customer experience, and embracing a culture that encourages new ideas, radical thinking and openness to change.
  • At the 2017 APAC EMMA Awards, the Forum for Expatriate Management named us ‘Employee Benefits Service Provider of the Year’ — a category for which we were runner-up the previous year. This award goes to companies that have demonstrated best-in-class benefit services for customers and their expat populations over the past year.
  • We were also the ‘International Healthcare & Risk Management Provider of the Year’ runner-up in the 2017 APAC EMMA awards. This award goes to the health care and/or security risk management provider that has demonstrated best-in-class support and compliance for customers over the past year.

Our leaders

  • European CEO named Aetna International President Richard di Benedetto ‘Best CEO in the Global Health Provision Solution Industry’ in 2017. Readers were asked to nominate leading players across a range of sectors whom they believe should be recognised for setting high standards in their industry and making progress possible by pushing the envelope. Richard was chosen for his success in overseeing our worldwide expansion, developing solutions to improve health care, and leading us through organic growth — particularly through partnerships — to enhance our global presence.
  • Derek Goldberg, Managing Director, Asia Pacific, was named ‘CEO of the Year, Asia’ in 2017 by Insurance Asia Awards. He was celebrated for spearheading our rapid expansion in the region, advancing employee development and strategic partnerships, and taking a customer- and member-centred approach with a local touch.

Our products

  • Our suite of new products — Aetna Summit for groups and Aetna Pioneer for individuals — was saluted as ‘New Insurance Product of the Year – Singapore’ in 2016 by Insurance Asia Awards. Judges praised the extensive research and planning that went into the new products, which offered a modular approach and combined the best elements from our existing products with new and improved features to meet client needs and budgets.
  • Summit and Pioneer also earned the title of ‘Most Innovative New Product’ in 2016 by Health Insurance Daily Awards. The honour noted the suite’s unique benefits, which include 24/7/365 clinician support, country risk information, on-the-ground emergency services and an employee assistance programme.

Working to earn it…year after year

Brokers: Find the right health plans and wellness solutions for your clients or contact us to get started.

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