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The global COVID-19 pandemic has fundamentally altered the way we live and work
We’re here to help you achieve the best for your health, well-being and work-life balance during these uncertain times. In this resource hub, you’ll discover valuable, actionable information, tools and services including:
- Aetna Mind: Discover the self-guided tools and the professional services available to help you manage your emotional and mental health.
- COVID-19 waiver policy: Learn about the treatment waivers and payment relief terms designed to help you during the pandemic.
- Health and well-being guidance: Get insightful advice on how to maintain your physical and mental health during the pandemic.
- How to speak with a doctor, virtually: Find out how to access convenient virtual health care.
- Global COVID-19 news: Keep up with the latest international news and expert opinions.
- Aetna Well-being: Access health and well-being resources as part of your health care benefits.
Aetna Mind
We're here to support you on your journey.
Aetna Mind is our holistic approach to supporting your emotional and mental health through both self-guided, on-line resources and professional in-person support
We’re here to support you
No matter how you’re feeling – thriving, struggling or unwell – you’ll find the right support from your plan. Get access to the Aetna Mind self-help and online resources as well as professional services via the Health Hub – your secure member website.
We’re here to support your employees
Aetna Mind uses evidence-based tools and expert clinical support to help protect the emotional well-being and mental health of your employees. From mindfulness and coaching to diagnosis and treatment, find out how we can meet your people on their journey.
For more information, call our expert consultants or contact your Account Manager
Extra COVID-19 support for members
We have taken action to ensure our members have seamless access to health care throughout the pandemic. Existing health benefits, treatment for eligible conditions unaffected by COVID-19.
Learn more about:
- your health benefits
- medical advice and subsequent treatment
- virtual health services
- diagnostic testing
- treatment waivers
- payment relief
- expedited access to treatment
Get the latest specific guidance for those living in Singapore, the U.S. and elsewhere in the world.
Frequently asked questions about COVID-19
The health and safety of our members is paramount. Based on your frequently asked questions, we have created an FAQ document which covers questions such as:
- Is there a vaccine for COVID-19?
- What should I do if I’m ill with respiratory symptoms?
- Who should be tested for COVID-19?
- Does having a flu or pneumonia vaccine protect me against COVID-19?
Find out what Aetna International is doing for members, inside and outside the U.S.
Ways to stay calm during the pandemic
It’s normal to feel worried when facing an unknown threat, such as the coronavirus pandemic.
Free webinar:
Discover useful techniques to help you calm your fears and stay calm in this free 10-minute webinar:
“COVID-19 fears: Ways to stay calm”
Tips on coping with fears:
Get more tips for living through a time of public anxiety by Resources for Living, Aetna’s Employee Assistance Program provider:
To find out more about the EAP support available, log in to the Health Hub or call the number on the back of your Member ID card and ask to speak to a CARE team clinician.
Expert COVID-19 health advice
In our award-nominated podcast, we bring you expert insight and advice — from corporate wellness, technology and personal health to the challenges of delivering quality care to globally mobile populations.
Mental health in the time of COVID-19
The importance of looking after your back in a sedentary world
Hiding in plain sight…heart disease in the time of COVID-19
Every cloud…will the pandemic drive healthier workplaces and health tech adoption?
The latest pandemic news
Get answers to some of the most frequently asked questions about COVID-19 and Aetna International’s policies.
Frequently asked questions about COVID-19
Keep up with the latest from respected agencies around the world:
Bringing health care to your home
Convenient expert health care 24/7 by phone or videochat from the comfort of your home, via vHealth or Teladoc – services that have already helped millions of members just like you. Talk to dedicated, specially trained doctors who can diagnose and treat medical conditions, email prescriptions, make referrals and offer general health advice.
Aetna - vHealth from Aetna International on Vimeo.
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Transcript
In the U.S.?
Download vHealth by Aetna:
In Dubai or Thailand? Download via Google Play:
Download via the App Store:
For more information about vHealth:
Log in to the Health Hub >
In Dubai? Log in to the Aetna Neuron Health Hub >
Log in to the Health Hub and visit ‘Aetna Well-being’ and select ‘Mind’ to learn more about and to access the following health apps and services:
Wysa
Wysa is the perfect companion, providing access to confidential anonymous chatbot support 24/7 and 150+ self-help materials. Want to connect with a Human Coach? Wysa can help with that too. And it’s free for members.
myStrength
Tackle anxiety, stress, depression, substance abuse, chronic pain and sleep challenges with myStrength’s online tools.
Equoo
Keep your mind emotionally fit and healthy with eQuoo. Learn through play and discover how to manage your stress.
Pzizz
Trouble sleeping? Get help falling asleep and learn how to train yourself to stay asleep with Pzizz.
Mindfulness-based stress reduction service comprises six sessions with a health and wellness professional to help overcome stress or anxiety. It’s free for eligible members.
Therapeutic counselling brings you advice and guidance by a clinical therapist and counsellor – over the phone.
Read member case studies and learn more in our EAP guide.
Log in to the Health Hub and visit ‘Aetna Well-being’ and select ‘Body’ to learn more and access the following services:
ClassPass
Need help improving your fitness levels and preventing disease? ClassPass is your ticket gyms and fitness classes worldwide… from cycling to strength training to yoga.
Smoke Free
When you stop smoking, you’re not giving anything up. You’re actually gaining a healthier future, protecting the health of those around you, and saving money. Go Smoke Free today.
Kaia
Pain can be physically debilitating and emotionally exhausting. With Kaia, leading pain experts can help you perform therapeutic exercises proven to reduce pain in the neck and back.
Read member case studies and learn more in our EAP guide.
Aetna Well-being
Welcome to Aetna Well-being, a clear and easy way for you to access health and well-being resources available as part of your health care benefits. Learn more about Aetna Well-being
Five For Me — bite-sized health and well-being tips
New and exclusive for Aetna members, Five For Me helps you build healthy habits in five minutes or less. Get expert advice, guidance, inspiration and knowledge in bite-sized portions. Discover how to balance your mental and physical health, whatever that looks like for you. Click here for more details
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Log in to the Health Hub and visit ‘Aetna Well-being’ and select ‘Living and Working Abroad’ to learn more and access the following apps and services:
Work-life services
Work-life services is a concierge-style service available to help you find service providers, make travel arrangements, or provide third party experts.
Manager assistance services
Do you have a local or international team to manage? Do you need development coaching to help you manage the everyday challenges of management? Managers at all levels often need support and Manager assistance services can help.
Read member case studies and learn more in our EAP guide.
Flu + COVID-19: Protect yourself, protect others
COVID-19 is dominating headlines worldwide, but seasonal flu remains a major threat. Fortunately, there are smart, simple steps you can take to protect yourself from both viral illnesses. Read advice by an Aetna Medical Director experienced in Family Medicine.
Resources for individuals and families:
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vHealth Medical Director’s top 10 ways to help avoid flu during the COVID-19 pandemic: |
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Your flu and COVID-19 questions answered by an Aetna Medical Director: |
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Supercharge your immune system to fight flu and COVID-19: |
Resources for employers:
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Help your workers avoid flu in the age of COVID-19: |
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Further reading:
COVID-19 + your mental health: You are not alone.
COVID-19 is having an indirect but profound impact on people’s mental health. The threat of infection, financial uncertainty, social isolation, and concerns about children’s education and vulnerable family members are leading to increased levels of anxiety, depression, stress and post-traumatic stress disorder around the globe. Know that you’re not alone. And know that help is available. Get advice from Dr Nairah Rasul-Syed, vHealth Medical Director and Family Medicine Consultant, and find out how to look after your mental health during COVID-19.
Resources for individuals and families:
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Advice from a Medical Director: Six ways to start a conversation about your mental health: |
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A guide to emotional well-being for families as the calendar turns: |
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A mindful approach to mental health during the COVID-19 pandemic: |
Resources for employers:
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The secret to an emotionally and mentally healthy workforce this season: |
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Further reading:
Find more inspiration and guidance in our ‘Mental health support resource hub’, including:
COVID-19 + your musculoskeletal health: Stretch out. Straighten up. Stay strong.
Millions of us are now working from home and might not have an ergonomic working set-up. It’s particularly important to pay attention to our core strength and posture. Protecting your back, neck and overall musculoskeletal (MSK) health is important for our overall health. These ‘Muscle matters’ resources will help you address basic good practise for the benefit of your spine, joints and muscles.
Resources for individuals and families:
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How to maintain good posture whether you’re sitting, lying down or standing up, or lifting heavy items. Protect your spine, muscles, posture and even your digestion with these tips. |
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Protect your low back, your internal organs, improve your posture and improve your balance and stability with these six core-strengthening exercises. |
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Low back pain can be prevented and treated effectively. Address the most common risk factors through these lifestyle changes. |
Resources for employers:
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Exercise your way back to better health. And discover tips to help support your back at work and at play. |
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Discover how to practice mindfulness to help reduce your perception of pain that’s affecting your bones, muscles and joints. |
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Follow these simple steps to better health to help avoid musculoskeletal conditions affecting your bones, muscles, joints and spine. |
Read more:
Find more inspiration and guidance in our Visit our MSK support resource hub
Finding balance and calm during the COVID-19 pandemic
The pandemic is impacting all aspects of life. Working from home, full-time or part-time, while managing myriad other changes to our daily lives requires a high degree of resilience and flexibility. It is possible to create calm and routines that foster productivity and happiness. This is where you’ll find practical tips to help you adapt and flourish during these testing times.
Resources for individuals and families:
A guide to emotional well-being for families as the calendar turns
Finding a balance: how to home-school children and work
An employees’ guide to staying healthy while working
Create a work-from-home policy for yourself or your business
How to stay healthy while working – at home or in an office
A guide to stress-management, tech-overload and work-life balance
Resources for employers:
10 tips for better healthier sleep
Sleep facts, stats and tips to help you sleep better
8 ways to thrive this festive season
Create a peaceful holiday season
5 ways to support remote workers during COVID-19
How to help employees survive and thrive during the festive season
An employer’s guide to the health and well-being benefits of employee holiday
Make the most of your cover (U.S.)
Find out how to register, login and make the most of the Health Hub – your secure member website. The Health Hub helps you find health care, make and track your claims, and more.
Make the most of your cover (Outside U.S.)
Submit and track claims, request preauthorisation for treatment, and find health care in the Health Hub. Find out how to register, login and make the most of your secure member website here:
Requesting preauthorisation (also known as an LOA)
Aetna in action: Care and response excellence
Our clinical and emergency response team — also known as the CARE team — comprises experts who are calm under pressure, highly responsive, professional and compassionate. Find out how they work tirelessly every day to support our members.
A day in the life of Beverley Sandy, Head of Nursing Services, UK
A day in the life of Mithal Riachi, Clinician Team Lead, Dubai
A day in the life of Sanna Taylor, Clinical Case Manager, Evacuation team, UK
Further reading:
Aetna’s CARE team: Health care that reaches around the world
