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The global COVID-19 pandemic has fundamentally altered the way we live and work
We’re here to help you adapt, maintain your health and achieve the best possible work-life balance during these uncertain times. Whether you need access to convenient, high quality care at home, support developing healthy habits to help prevent and manage stress and anxiety, or guidance on maintaining your physical health. Use this resource hub to:
- Discover the professional services, health and wellness apps, self-help tools to help you manage your overall health and wellness.
- Learn about the treatment waivers and payment relief terms designed to help you during the pandemic.
- Get tips and access services that can help you boost and protect your mental well-being.
- Find out how to access convenient virtual health care.
- Keep up with the latest international news and expert opinions.
Extra COVID-19 support for members
We have taken action to ensure our members have seamless access to health care throughout the pandemic. Existing health benefits, treatment for eligible conditions unaffected by COVID-19.
Learn more about:
- your health benefits
- medical advice and subsequent treatment
- virtual health services
- diagnostic testing
- treatment waivers
- payment relief
- expedited access to treatment
Get the latest specific guidance for those living in Singapore, the U.S. and elsewhere in the world.
Frequently asked questions about COVID-19
The health and safety of our members is paramount. Based on your frequently asked questions, we have created an FAQ document which covers questions such as:
- Is there a vaccine for COVID-19?
- What should I do if I’m ill with respiratory symptoms?
- Who should be tested for COVID-19?
- Does having a flu or pneumonia vaccine protect me against COVID-19?
Find out what Aetna International is doing for members, inside and outside the U.S.
Ways to stay calm during the pandemic
It’s normal to feel worried when facing an unknown threat, such as the coronavirus pandemic.
Free webinar:
Discover useful techniques to help you calm your fears and stay calm in this free 10-minute webinar:
“COVID-19 fears: Ways to stay calm”
Tips on coping with fears:
Get more tips for living through a time of public anxiety by Resources for Living, Aetna’s Employee Assistance Program provider:
To find out more about the EAP support available, log in to the Health Hub or call the number on the back of your Member ID card and ask to speak to a CARE team clinician.
Helping you keep on top of your health
Since the start of the pandemic, health services around the world have reported lower appointment attendance rates, suggesting people are delaying check-ups or ignoring signs of ill health.
Keeping on top of your health concerns today could help you avoid unnecessary health complications and illnesses in the future.
Seek medical advice today. Log in to the Health Hub to find health care or to contact the CARE team for advice. Search CARE team or In Touch Care. Or call the number on the back of your Member ID card and ask to speak to a CARE team clinician.
Eligible member also have access to our vHealth service:
Log in to the Health Hub to make a virtual doctor’s appointment or to find local health care >
Expert COVID-19 health advice
In our award-nominated podcast, we bring you expert insight and advice — from corporate wellness, technology and personal health to the challenges of delivering quality care to globally mobile populations.
Mental health in the time of COVID-19
The importance of looking after your back in a sedentary world
Hiding in plain sight…heart disease in the time of COVID-19
Every cloud…will the pandemic drive healthier workplaces and health tech adoption?
The latest pandemic news
Get answers to some of the most frequently asked questions about COVID-19 and Aetna International’s policies.
Frequently asked questions about COVID-19
Keep up with the latest from respected agencies around the world:
Bringing health care to your home
Convenient expert health care 24/7 by phone or videochat from the comfort of your home, via vHealth or Teladoc – services that have already helped millions of members just like you. Talk to dedicated, specially trained doctors who can diagnose and treat medical conditions, email prescriptions, make referrals and offer general health advice.
Aetna - vHealth from Aetna International on Vimeo.
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Transcript
In the U.S.?
Download vHealth by Aetna:
In Dubai or Thailand? Download via Google Play:
Download via the App Store:
For more information about vHealth:
Log in to the Health Hub >
In Dubai? Log in to the Aetna Neuron Health Hub >
Aetna Well-being Mind
Helping you keep mentally healthy and strong
Investing in your mental well-being can help you manage your stress levels. It can also help you calm your nerves and get a better night’s sleep. These things are important as they can help you balance your day-to-day life more effectively and improve your overall health. Aetna Well-being comprises self-help tools, professional services and health apps that focus on the mind.
Log in to the Health Hub and visit ‘Aetna Well-being’ and select ‘Mind’ to learn more about and to access the following health apps and services:
Wysa
Wysa is the perfect companion, providing access to confidential anonymous chatbot support 24/7 and 150+ self-help materials. Want to connect with a Human Coach? Wysa can help with that too. And it’s free for members.
myStrength
Tackle anxiety, stress, depression, substance abuse, chronic pain and sleep challenges with myStrength’s online tools.
Equoo
Keep your mind emotionally fit and healthy with eQuoo. Learn through play and discover how to manage your stress.
Pzizz
Trouble sleeping? Get help falling asleep and learn how to train yourself to stay asleep with Pzizz.
Mindfulness-based stress reduction service comprises six sessions with a health and wellness professional to help overcome stress or anxiety. It’s free for eligible members.
Therapeutic counselling brings you advice and guidance by a clinical therapist and counsellor – over the phone.
Read member case studies and learn more in our EAP guide.
Aetna Well-being Body
Connecting you to better physical health and fitness
You don’t need us to tell you that physical health plays a vital role in your overall well-being. There are so many reasons to keep yourself fit and strong, including managing and preventing illness, mild or chronic. Aetna Well-being brings you self-help tools, professional services and health apps focused on the body.
Log in to the Health Hub and visit ‘Aetna Well-being’ and select ‘Body’ to learn more and access the following services:
ClassPass
Need help improving your fitness levels and preventing disease? ClassPass is your ticket gyms and fitness classes worldwide… from cycling to strength training to yoga.
Smoke Free
When you stop smoking, you’re not giving anything up. You’re actually gaining a healthier future, protecting the health of those around you, and saving money. Go Smoke Free today.
Kaia
Pain can be physically debilitating and emotionally exhausting. With Kaia, leading pain experts can help you perform therapeutic exercises proven to reduce pain in the neck and back.
Read member case studies and learn more in our EAP guide.
Aetna Well-being Living and Working Abroad
Guiding professionals
Many of us find life challenging to navigate from time to time. People across the world reach out to us for help every day. Reasons range from the life-threatening to the mundane. But whether someone needs a tutor for a child, help with a professional work-related situation, assistance rebuilding a damaged relationship, every person who calls or contacts us has a story.
Log in to the Health Hub and visit ‘Aetna Well-being’ and select ‘Living and Working Abroad’ to learn more and access the following apps and services:
Work-life services
Work-life services is a concierge-style service available to help you find service providers, make travel arrangements, or provide third party experts.
Manager assistance services
Do you have a local or international team to manage? Do you need development coaching to help you manage the everyday challenges of management? Managers at all levels often need support and Manager assistance services can help.
Read member case studies and learn more in our EAP guide.
Flu + COVID-19: Protect yourself, protect others
COVID-19 is dominating headlines worldwide, but seasonal flu remains a major threat. Fortunately, there are smart, simple steps you can take to protect yourself from both viral illnesses. Read advice by an Aetna Medical Director experienced in Family Medicine.
Resources for individuals and families:
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vHealth Medical Director’s top 10 ways to help avoid flu during the COVID-19 pandemic: |
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Your flu and COVID-19 questions answered by an Aetna Medical Director: |
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Supercharge your immune system to fight flu and COVID-19: |
Resources for employers:
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Help your workers avoid flu in the age of COVID-19: |
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Further reading:
COVID-19 + your mental health: You are not alone.
COVID-19 is having an indirect but profound impact on people’s mental health. The threat of infection, financial uncertainty, social isolation, and concerns about children’s education and vulnerable family members are leading to increased levels of anxiety, depression, stress and post-traumatic stress disorder around the globe. Know that you’re not alone. And know that help is available. Get advice from Dr Nairah Rasul-Syed, vHealth Medical Director and Family Medicine Consultant, and find out how to look after your mental health during COVID-19.
Resources for employees, individuals and families:
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Advice from a Medical Director: Six ways to start a conversation about your mental health : |
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A guide to emotional well-being for families as the calendar turns: |
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A mindful approach to mental health during the COVID-19 pandemic: |
Resources for employers:
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The secret to an emotionally and mentally healthy workforce this season: |
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Further reading:
Find more inspiration and guidance in our ‘Mental health support resource hub’, including:
Finding balance and calm in Autumn-Winter during COVID-19
The pandemic is impacting all aspects of life. Working from home, full-time or part-time, while managing myriad other changes to our daily lives requires a high degree of resilience and flexibility. It is possible to create calm and routines that foster productivity and happiness. This is where you’ll find practical tips to help you adapt and flourish during these testing times.
Resources for individuals and families:
A guide to emotional well-being for families as the calendar turns
Finding a balance: how to home-school children and work
An employees’ guide to staying healthy while working
Create a work-from-home policy for yourself or your business
How to stay healthy while working – at home or in an office
A guide to stress-management, tech-overload and work-life balance
Don’t turn off, turn down: Digital detox at work
7 healthy eating tips for the working day
10 tips for better healthier sleep
Sleep facts, stats and tips to help you sleep better
COVID-19 + your musculoskeletal health: Stretch out. Straighten up. Stay strong.
Millions of us are now working from home and might not have an ergonomic working set-up. It’s particularly important to pay attention to our core strength and posture. Protecting your back, neck and overall musculoskeletal (MSK) health is important for our overall health. These ‘Muscle matters’ resources will help you address basic good practise for the benefit of your spine, joints and muscles.
Straighten up for better health
Build your core to build your health
Protect yourself from low back pain
Build a back-friendly daily routine
Use mindfulness to address pain
Make the most of your cover (U.S.)
Find out how to register, login and make the most of the Health Hub – your secure member website. The Health Hub helps you find health care, make and track your claims, and more.
Make the most of your cover (Outside U.S.)
Submit and track claims, request preauthorisation for treatment, and find health care in the Health Hub. Find out how to register, login and make the most of your secure member website here:
Requesting preauthorisation (also known as an LOA)
Aetna in action: Care and response excellence
Our clinical and emergency response team — also known as the CARE team — comprises experts who are calm under pressure, highly responsive, professional and compassionate. Find out how they work tirelessly every day to support our members.
A day in the life of Beverley Sandy, Head of Nursing Services, UK
A day in the life of Mithal Riachi, Clinician Team Lead, Dubai
A day in the life of Sanna Taylor, Clinical Case Manager, Evacuation team, UK
Further reading:
Aetna’s CARE team: Health care that reaches around the world
