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Building conditions for impactful international NGO development and humanitarian work

The Aetna International Americas team recently sponsored, exhibited and conversed with development practitioners at the Humentum Annual Conference in Washington D.C.

The gathering marked the NGO community’s commitment to strengthening its core capabilities and achieving greater impact across humanitarian solutions across the globe.

Demand for worldwide quality care and emergency response

The experience revealed that while the relief sector recognises the need to minimise the risk to assignment employees in the field and short-term travelers, many are struggling to find the right health care solution to support their duty of care strategies.

Access to care and medical evacuation were among the biggest concerns of those travelling internationally. Aetna International representatives, Dan Moran, Manager, Sales and Service, Bryan Rankin, Senior Sales Executive and Ryan Casey, Sales Executive, outlined the organisation’s health benefits solutions to address those concerns. Conversations also involved the ways in which individuals, many of whom working in this field travel internationally and spend multiple years overseas, can maximise their benefits. 

Dealing with international health episodes and emergencies

At Aetna, we are privileged to have been a long-term health and wellness benefits partner to many NGOs, providing health and wellness solutions that make life easier for decision makers and those working internationally in the field. Solutions that are critical to our NGO clients include their ability to access consistent quality health care anywhere from New Guinea to Nigeria, and to have a health care partner that can rapidly evaluate and respond to major health events and emergencies.

“Individuals working with NGOs do some tremendous work. We are delighted to be able to support their health care needs as quickly and efficiently as possible,” said Dan Moran, Manager, Sales and Service, Aetna International.

“NGOs are expected to do more with less, both in the field and administratively, so it is important for our customer service structure to support the NGO benefit department. By offering multiple access points to customer service we support the health care needs of members who may not be able to access certain channels in certain locations.  In addition, our medical network is strong in locations where NGO clients are making an impact, such as rural areas of Africa.”

Managing risk and investing in the future

For NGOs to be successful in continuing to effectively build the skills, culture and people needed to keep pace with the world’s ever-changing need for social good, they must embrace holistic health and wellness solutions.

Dan Moran concludes, “Aligning preventative and early intervention care strategies with access to quality care when it is needed and ensuring international workers are culturally, mentally and physically equipped for the rigours of the work in a variety of locations will help organisations overcome some of the challenges they face. Only then can they be sure they have built the best conditions to help ensure their vital, increasingly demanding humanitarian projects thrive.”

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