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Aetna partners with Neuron

At Aetna International, we’re working hard to reshape health care across the globe — and one of the best ways to do that is to partner with organisations that complement our innovative approaches and technology with their own.

In keeping with that mission, we’ve launched a partnership with Neuron, a leading third-party administrator in the UAE, to broaden our regional product range and develop a robust customer proposition. The collaboration will make it easier for brokers to do business with us and meet client needs through a wider range of solutions.

“This new collaboration aligns with our shared vision of building a healthier world and commitment to affordable health care access for our members wherever they go,” says David Healy, General Manager, EMEA, Aetna International. “By combining our experience and scale with Neuron’s in-depth knowledge of health care providers, we are well-positioned to offer members and customers simplicity, reassurance, added value and trusted relationships.”

About Neuron

Established in 2001, Neuron is locally owned and licensed to operate in the UAE with headquarters in Dubai Silicon Oasis. Boasting a 95 percent client retention ratio and 0.2 percent complaint ratio, the company has earned several MENA Insurance Review (MENAIR) awards, including a 2018 commendation in the ‘Claims Management Services Provider’ category.

Neuron offers 24/7 multilingual member services, an extensive medical network with more than 3,000 providers in the UAE and GCC, and 24/7 preauthorisation and case management with fast turnaround times. The company makes it easy to submit claims online, by email or by mobile app.

Aetna and Neuron employees will collaborate to help Aetna develop a robust customer proposition. Aetna and Neuron employees will collaborate to help Aetna develop a robust customer proposition.

Aetna and Neuron collaboration will help Aetna to broaden its regional product range and develop a robust customer proposition.

Advantages for brokers

This represents a ‘win-win’ proposition for you, our valued brokers: an even better service model leading to a broader range of products that will cater to more market segments.

Advantages for members

  • A simplified, personalised health care experience offered by providers they can trust
  • A broader medical network giving care where and when they need it
  • Everything they need to get and stay healthy in one place

Advantages for plan sponsors

  • Better control of health care costs
  • A broader medical network for employees
  • More flexibility in how they provide health care access for their staff
  • Greater productivity through a healthier workforce

As part of this partnership, we’re working on new products with a regional focus that we’ll add to our range early in 2019.  These plans will be administered through Neuron and will offer a full range of different coverage options, in addition to our existing Pioneer and Summit offerings.

We look forward to growing our business together through our new partnership and revamped customer proposition. Be on the lookout for more news as we add more choices to our product range!

Learn more

For more information, contact your regional sales or account manager.

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