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Changes to WorldAware benefits in 2021

Following a review of our partner benefits, we will be removing WorldAware on-the-ground assistance and evacuation support (also knowns as ActionResponse) from our new business and renewal quotes as of 1 January 2021.


  • Quotes already agreed to for policy dates commencing 1 January to 31 March 2021 will include WorldAware on-the-ground assistance and evacuation support, up until their next renewal before 1 April 2022.*
  • Plan sponsors that want to continue receiving evacuation benefits can be introduced to WorldAware for direct purchase and will be able to take advantage of Aetna’s special negotiated rates.
  • We will continue to offer WorldAware’s non-evacuation assistance services (previously known as red24’s AdviceLine) to our existing eligible policyholders under the new name ‘Aetna sSecurity aAssistance powered by WorldAware’.

All of these changes refer to non-medical evacuation services only. Medical evacuation services are unaffected by these changes.

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Aetna® is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties.

*This excludes our WorldTraveler policies

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