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COVID-19: benefits and resources available to Aetna International Members

The health, safety and well-being of Aetna International customers and members is paramount. In response to the COVID-19 outbreak, we are taking action to ensure continuous support for our members around the world.

We would like to reassure our members that their existing health benefits are not affected by COVID-19. Any medical advice and subsequent treatment will be covered by Aetna International, as it would any other eligible medical condition, in accordance with a member’s plan.

Diagnostic testing

For Aetna International members inside the Americas region:

Aetna International is waiving member cost-sharing for diagnostic testing related to COVID-19. The test can be done by any authorized testing facility.

Antibody testing

Aetna International will cover, without cost share, serological (antibody) tests that are ordered by a physician or authorized health care professional and are medically necessary. Aetna’s health plans do not cover serological (antibody) tests for the purpose of return to work or school, general health surveillance, self-surveillance or self-diagnosis, except as required by applicable law.

For Aetna International members outside of the Americas region:

Outpatient diagnostic testing for symptomatic members

From 1 January 2021, members will be covered for outpatient diagnostic testing to determine whether they have a current COVID-19 infection, when:

  • they have available benefit for outpatient diagnostic testing included on their plan,
  • they are symptomatic,
  • they are referred by a medical practitioner, and
  • the testing is received in an appropriate medical facility.

Standard deductibles and cost shares will apply in line with the terms and conditions of the plan.

Outpatient diagnostic testing for asymptomatic members and antibody testing

From 1 January 2021, we will be introducing a new wellness benefit on some of our plans. This will provide cover for outpatient tests and diagnostic procedures for communicable diseases (including COVID-19) when members do not have symptoms. This extends to antibody testing.

Expedited access

Enabling expedited access to treatment for members in the Americas

For members in the U.S. — some states have waived prior authorizations related to hospitalization for COVID-19. This change allows for expedited access to the necessary treatment.

Questions

If you have questions or concerns about your coverage or entitlements, please contact your account manager, or Aetna International’s CARE team who will be happy to help:

  • Log in to the Health Hub — your secure member website.
  • Call the number on the back of your member ID card. 

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