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COVID-19: benefits and resources available to Aetna International Members

The health, safety and well-being of Aetna International customers and members is paramount. In response to the COVID-19 outbreak, we are taking action to ensure continuous support for our members around the world.

We would like to reassure our members that their existing health benefits are not affected by COVID-19. Any medical advice and subsequent treatment will be covered by Aetna International, as it would any other eligible medical condition, in accordance with a member’s plan.

Diagnostic testing

For Aetna International members on an Americas plan:  

Aetna is waiving member cost-sharing* for diagnostic physician-ordered testing related to COVID-19. This waiver covers the cost of all FDA-approved, physician-ordered tests to support the diagnosis and treatment of COVID-19. This member cost-sharing waiver applies to all medical plans.

Beginning on January 15, 2022, Aetna began covering up to 8 OTC home tests per member per month and will continue to do so through the duration of the declared public health emergency period. Members inside the U.S. can obtain tests at CVS Pharmacy with no out-of-pocket costs.

Mandatory testing for school, recreation, employment or travel-related purposes

Aetna’s Health plans do not cover tests for purposes of school, recreation, employment or travel-related purposes, except as required by applicable law.

Some countries require COVID-19 testing for travelers on arrival. Airlines and travel providers may also enforce COVID-19 testing for travelers prior to departure. We don’t cover mandatory testing for travelers either on arrival or departure – we’ll only provide coverage for diagnostic testing when it’s referred by a licensed physician or other authorized health care professional, unless otherwise required by law.

Antibody testing

Aetna will cover, without member cost-share, serological (antibody) tests that are ordered by a physician or authorized health care professional and are medically necessary.


If you have questions or concerns about your coverage or entitlements, please contact your account manager, or Aetna International’s CARE team who will be happy to help:

  • Log in to the Health Hub — your secure member website.
  • Call the number on the back of your member ID card. 

Aetna® is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties.

* Member cost-share waiver is in compliance with testing provisions of the CARES Act and will run through the end of the public health emergency period, as declared by the Secretary of the Department of Health and Human Services (HHS). 

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