Skip to main content

COVID-19: benefits and resources available to Aetna International Members

New: waiver for cost-sharing, co-pay and deductibles for COVID-19 related inpatient treatment

The health, safety and well-being of Aetna International customers and members is paramount. We are therefore taking action to ensure our members have seamless access to health care during the COVID-19 outbreak.

1.  vHealth
Effective immediately, all fully insured Aetna International members will have free access to our virtual health service, vHealth, for a limited time. With vHealth, members can speak to a doctor via phone or video link about any aspect of their health and wellbeing from the comfort of their own home, without the worry of travelling to medical facility and potentially catching infections. Consultations will take place over the phone and will be completely confidential; no sensitive medical data will be shared with Aetna International or its customers.

2.  Diagnostic testing 
Additionally, any member who undergoes diagnostic testing for COVID-19, as referred by a medical physician in an approved medical facility, will be reimbursed in full for the cost of the test and consultation. We recognise that each government or health authority may have slightly different advice regarding diagnostic testing, therefore we advise members to follow the guidance issued by their local health authority and to contact their local health care provider, or vHealth doctor if they have any concerns.

Any members who undergo this testing can apply for reimbursement following the standard claims process. 

3.  Cost Waiver
We are waiving cost-sharing, co-pay and other deductibles for inpatient hospital admissions related to COVID-19, as part of several additional steps to help international medical insurance members access the care that they need during the COVID-19 pandemic.

Treatment waivers

If cost-sharing, co-pay or another deductible applies to a member’s inpatient benefit, Aetna International will waive this for inpatient admissions at all in-network facilities for treatment of COVID-19 or health complications associated with the virus. This policy applies to all Aetna International fully insured international medical insurance members and is effective immediately for any such admission through to June 1, 2020.

In the Americas, we are also extending this policy to self-insured plans and members. As we appreciate this impacts benefits, self-insured plan sponsors can decide whether to extend this change to plan participants. If they would like to opt out of this provision, they need to contact their Aetna representative by April 3, 2020.

4.  Enabling expedited access to treatment for members in the Americas
Additionally, for Aetna International members in the Americas — particularly in US states like New York and Washington, which have the strongest prevalence of COVID-19 cases — hospitals no longer need advance approval from Aetna International for members requiring hospitalization for COVID-19. This change allows for expedited access to the necessary treatment.

Aetna International is working closely with partner hospitals in the region to help transfer and discharge members with issues unrelated to COVID-19 from hospitals to safe and clinically appropriate care settings where they can continue to have their needs addressed. This will help hospitals and emergency rooms make room for more patients, especially those suffering from COVID-19. 

5.  Payment relief for Singapore policy holders
If you’re an Aetna policyholder in Singapore and your finances have been affected by COVID-19, we’re here to help.

You may apply for temporary support with the premium payments due for your current policy term. The solutions we offer include:

  • Paying by instalment: Divide your remaining premium balance into smaller, more regular payments for the remainder of your policy period. 
  • Deferment: If you’re on an annual payment term, apply before 30 April 2020 to extend your payment due date to 30 July 2020.  

Who’s eligible?
All our Singapore-based:

  • individual policyholders 
  • SME group policyholders (SMEs, as defined by Enterprise Singapore, are enterprises with an annual sales turnover of not more than SGD $100 million OR an employment size of not more than 200 workers).

Applications are subject to approval, and we will do our best to support your specific circumstance.

How to apply
Simply contact your Aetna Singapore representative or send an email to AICreditControl@AETNA.com for further instructions.

All other terms and conditions of your plan as set out therein shall remain unchanged unless otherwise expressly agreed to in writing by us and shall continue in full force and effect. 

We would also like to take this opportunity to reassure our members that existing health benefits are not affected by the COVID-19 outbreak. Any medical advice and subsequent treatment will be covered by Aetna International, as it would any other eligible medical condition, in accordance with a member’s plan.

Containing the spread of this epidemic is a top priority that we all share, and we are working hard to provide solutions to help keep our members protected. If you have questions or concerns about your coverage or entitlements, please contact your account manager.

For more information on the services available, members are advised to contact their account managers.

We use cookies to give you the best possible online experience. See our cookie policy for more information on how we use cookies and how you can manage them. If you continue to use this website, you are consenting to our policy and for your web browser to receive cookies from our website.

You are now leaving the Aetna International website

Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

Continue

You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobalpmi.com.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

Close

You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Thailand are insured by Safety Insurance plc and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/thailand.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

Close

You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Vietnam are insured by Baoviet Insurance Corporation Limited, and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/vietnam.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

Close