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Remote working & physical distancing support resources

The global COVID-19 pandemic has fundamentally altered the way we live and work.

It will, no doubt, bring opportunities for individuals and organisations to re-examine their views, policies and behaviours in the long term. Right now, though, we are all busy:

  • Finding new remote working and collaborative practises while simultaneously balancing family needs and commitments
  • Accessing more services virtually — from grocery shopping and lessons. You can even access virtual health care services to take care of your health concerns from home.
  • Managing the impact of socio-economic stressors, such as physical distancing (social distancing) and financial strain, on our emotional and mental health.

This resource hub will help you find ways to boost and protect your mental well-being and to maintain and manage your health and health care claims digitally. It also contains ideas on how to plan your working day and downtime at home, as well as how to work collaboratively with teams, colleagues and business functions virtually. We have also pulled together the most appropriate tools, resources and services to help support our members during this time. Even after this crisis has passed, new behaviours may remain as new habits. An elevated awareness and need for mental health support will persist, and the online-to-offline world will continue to evolve to meet telecommuting, health care and other demands. This space will continue to evolve so we can help you navigate this ‘new world’.

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Stress-management & emotional well-being

Uncertainty, social isolation, and increased financial strain could lead to heightened stress, anxiety or depression. Take positive steps towards maintaining and managing your emotional and mental well-being.^

A step-by-step guide to meditation at work
Reclaim your calm: how to tame a panic attack
Mindfulness: an emerging tool in the battle against stress
A mind-body approach to stress reduction
Tap into our Mental health support resources
Stress management flyer

Further reading:
Microdecisions to lower your stress

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Keeping abreast of the latest news & updates

Keep up with the latest public health policies, local department of health updates, government announcements, safety and security bulletins, country intelligence and national and international news.

The latest Aetna International product and service news
Frequently asked questions about COVID-19
The WHO website 
WorldAware Intelligence Centre
Johns Hopkins University COVID-19 map
The CDC website

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Aetna in action

Our clinical and emergency response team — also known as the CARE team  — comprises experts who are calm under pressure, highly responsive, professional and compassionate. Find out how they work tirelessly every day to support our members.

A day in the life of Beverley Sandy, Head of Nursing Services, UK
A day in the life of Mithal Riachi, Clinician Team Lead, Dubai
A day in the life of Sanna Taylor, Clinical Case Manager, Evacuation team, UK 

Aetna International resources, tools & services

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Body: resources to help maintain physical health***

Clinical help with chronic or acute health conditions, tools and resources to help increase your fitness or activity levels, and member offers. Accessed via the Health Hub.

Login or register now

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Mind: resources to help maintain mental health***

Self-help tools, professional services and member offers to empower you to address depression, anxiety, stress, substance use, chronic pain and sleep challenges. Accessed via the Health Hub.

Login or register now

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Mindfulness-based stress reduction service (AWARE)*

Six sessions with an MBSR-trained health and wellness professional to help overcome stress or anxiety.

Read our guide to find out more

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eQuoo***

The emotional fitness game that allows you to have fun while learning the psychological skills needed to manage stress.

Find out more

Pzizz***

An advanced sleep and digital power nap programme to help you fall asleep fast, stay asleep, and wake up feeling refreshed.

Read more

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Kaia***

Curated by leading pain treatment experts and customised to your specific needs, the Kaia app can show you how to correctly perform therapeutic exercises known to provide pain relief.

Read more

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myStrength*

Free member access to our highly interactive, personalised app that helps address depression, anxiety, stress, and more. 

Get started

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Work-life services*

A concierge-style service available to help you find service providers, make travel arrangements, or provide third party experts.

Find out how it works in the EAP guide

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Therapeutic counselling*

Advice and guidance by a clinical therapist and counsellor – over the phone.

Learn more in this employee assistance services — EAP — guide

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vHealth for members outside the Americas***

Speak to a doctor via phone or video link about any aspect of your health and well-being, without the worry of catching infections, or even leaving your home. Currently free for Aetna members.

Read more

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Teladoc for Americas members**

Free services to all our Americas members living in the Americas.

Get started

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WorldAware (previously known as red24)***

Services included in your Aetna health care plan include access to travel safety alerts and webinars in addition to WorldAware’s Coronavirus Intelligence and Advice Center which delivers the latest intelligence, updates, and advice on the COVID-19 outbreak.

Read more

^ Some articles have been written for office-based workers, but the tips are still relevant for those working from home.
* Available for eligible plans with the Employee Assistance Benefit
**Available for eligible Americas members
*** Available for members outside the Americas (Rest of World)

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Thailand are insured by Safety Insurance plc and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Vietnam are insured by Baoviet Insurance Corporation Limited, and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/vietnam.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

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