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Aetna International Declared Runner-up in ‘Employee Benefits Services Provider of the Year’ Award

The prestigious award is organised by the Forum for Expatriate Management (FEM), a worldwide community for global mobility professionals

Singapore, September 13, 2016 — Aetna International (www.aetnainternational.com), the leading health care insurer, is declared a runner-up of the “Employee Benefits Services Provider of the Year” award at the Expatriate Management and Mobility Awards (EMMA) in Singapore.

Aetna International was selected as the runner-up after a rigorous study from a panel of global mobility experts from established multinational corporations, including Morgan Stanley, Boeing and Accenture.

FEM Events Director, Sally Martin, said tonight: “Our judges were very impressed with the case studies Aetna presented which showed very distinct and measurable results of how they have helped their customers manage their health plans. Aetna International is a deserving runner-up of the ‘Employee Benefits Services Provider of the Year’ Award.”

Derek Goldberg, managing director of Aetna International for Southeast Asia and Hong Kong, said: “We are delighted with our win and we are happy we’re on the right track of providing customers what they need. We will continue to work closely with our customers to understand their needs and make sure we continue to meet and exceed these.”

As a global health care service provider, Aetna International is focusing its efforts on building a healthier world through better, simpler access to quality and affordable care.

After acquiring a competitor in 2014, the group had two product portfolios, two system platforms and two service models. It needed to simplify this by consolidating into a single operating model while ensuring its product offerings would sufficiently meet the needs of its expanded customer base.

It has also leveraged on technology to streamline its claims processing as well as using it for customer communication.

The results are reflected in its claims experience; with a strong focus on speed and accuracy, offering customers assurance, which is a key element of what a benefits provider should do.

The judges said Aetna International had placed much emphasis on engaging with its customers, which included initiatives such as providing round-the-clock customer service and ensuring that most of its customers’ needs are resolved in the first call.

Customers appreciate this new focus, which reflects an exceptional satisfaction rating of Aetna’s service.

The event was held at the Orchard Hotel, located in the heart of Singapore’s busy Orchard Road area, and was well attended by industry leaders from the global mobility industry.

About Aetna International 
Aetna International is committed to helping create a stronger, healthier global community by delivering comprehensive health care benefits and population health solutions worldwide. One of the largest providers of international private medical insurance, Aetna International serves more than 700,000 members worldwide, including expatriates, local nationals and business travellers. Its global benefits include medical, dental, vision and emergency assistance and, in some regions, life and disability. Aetna International also offers customised technological and health management solutions for health care systems, government entities and large employers to improve people’s health, enhance quality of care and contain costs. For more information, see www.aetnainternational.com.

About Aetna
Aetna is one of the leading diversified health care benefits companies in the United States, serving an estimated 46.5 million people with information and resources to help them make better-informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioural health, group life and disability plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna's customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labour groups and expatriates. For more information, see www.aetna.com and learn about how Aetna is helping to build a healthier world.

For more information about this release, contact:

Helix Media Pte Ltd.
Media consultants to Aetna International (Singapore)

  • Edward Ion (Edward.ion@helixmedia.asia) | Mobile: +65 9111 6871 
  • Valerie Lim (Valerie.lim@helixmedia.asia) | Mobile: +65 9755 3636

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