Press Release

Aetna International Adds Crisis Management to Member Assistance Program

Please note that this service is now provided by Crisis 24 (04/2021)

 - Additional layer of personal protection for Aetna International members -

London, February 09, 2016 — leading international private medical benefits provider, Aetna International (www.aetnainternational.com), has strengthened its member support program with the addition of exclusive safety and security features, provided by Aetna Security Assistance - powered by WorldAware.

Aetna Security Assistance - powered by WorldAware will provide round-the-clock country risk information and support services to both individual and group Aetna members. Personalised and expert safety advice can be delivered in real-time in the event of political unrest, natural hazards, travel disruption, and hostile situations.

Aetna Security Assistance - powered by WorldAware is provided as standard to all new and renewing Aetna individual and group members globally from 1^st January 2016 via the company’s new Aetna Pioneer and Aetna Summit plans – click here for further information. A year-round telephone advice and information service will be available to all members, with those on higher level plans also benefitting from an action response service providing emergency evacuation in life-threatening situations.

David Healy, General Manager, Europe commented: “Aetna already provides its members with 24-hour seamless support for pre-trip planning, as well as before, during and after medical treatment. The addition of Aetna Security Assistance - powered by WorldAware provides a valuable extension of our services for members locating to higher-risk environments.”

About Aetna International

Aetna International is committed to helping create a stronger, healthier global community by delivering comprehensive health care benefits and population health solutions worldwide.  One of the largest providers of international private medical insurance, Aetna International serves more than 700,000 members worldwide, including expatriates, local nationals and business travellers. Its global benefits include medical, dental, vision and emergency assistance and, in some regions, life and disability. Aetna International also offers customised technological and health management solutions for health care systems, government entities and large employers to improve people’s health, enhance quality of care and contain costs. For more information, see www.aetnainternational.com.

About Aetna

Aetna is one of the leading diversified health care benefits companies in the US, serving an estimated 46.5 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioural health, group life and disability plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna's customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labour groups and expatriates. For more information, see www.aetna.com and learn about how Aetna is helping to build a healthier world. 

Twitter: @AetnaNews

Further Information

Aetna International does not provide care or guarantee access to health services. Not all health services are covered, and coverage is subject to applicable laws and regulations, including economic and trade sanctions. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a health care professional. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Information is believed to be accurate as of the production date; however, it is subject to change.