Member Services Contact Information

Tampa office serving: United States

International service center (24 hours)

  • Toll free (reverse charges): +1-800-231-7729 (International)
  • Direct or collect: +1-813-775-0190

Facsimile

  • Toll free (reverse charges): +1-800-475-8751
  • Direct: +1-859-425-3363

TDD (hearing impaired)
+1-800-325-6273

Claims address
Aetna
P.O. Box 981543
El Paso, TX 79998-1543
USA

Contact us form

Tampa office serving: Central America, South America, Canada, Caribbean

Aetna International
P.O. Box 30545
Tampa, FL 33630
USA

Toll free: +1-866-545-3252 (inside USA only)
Telephone: +1-813-775-0220
Fax: +1-860-262-9111
Email: AmericasServices@aetna.com   

UK office serving: Europe, Russia

Aetna Global Benefits (UK) Limited
50 Cannon Street
London
EC4N 6JJ

Member services: claims and pre-authorization assistance
Telephone assistance (available 24 hours):
+44-870-442-4386
Fax: +44-870-442-4377
Email: europeservices@aetna.com

Membership enquiries:
Telephone assistance: +44-870-442-4376
Fax: +44-870-442-4377
Email: europeservices@aetna.com

Dubai office serving: Africa, Middle East, Indian Sub-Continent, Indian Ocean

Aetna Global Benefits (Middle East) LLC 
28th Floor
Media One Tower Building
Dubai Media City,
PO BOX 6380, Dubai

Telephone: +971-4-438-7500/7600
Fax: +971-4-428-7100

Claims Queries: MEAServices@aetna.com

Hong Kong office serving: Hong Kong
Shanghai office serving: China

ChinaLife fronted members

Aetna (Shanghai) Enterprise Services Co. Ltd
Suite 702,
757 Meng Zi Road, Gopher Center,
Huang Pu District
Shanghai, China

Member services: claims and pre-authorization
Telephone:
+86-400-881-1269
Fax: +86-216-326-8525
Email: AGBChinaServicesShanghai@aetna.com

Huatai fronted members

Aetna (Shanghai) Enterprise Services Co. Ltd
Suite 702,
757 Meng Zi Road, Gopher Center,
Huang Pu District
Shanghai, China

Member services: claims and pre-authorization
Telephone:
+86-400-881-1291
Fax: +86-216-326 8525
Email: HTChinaServices@aetna.com

Jakarta office serving: Indonesia
Singapore office serving: South East Asia, Pacific Rim

Aetna Insurance (Singapore) Pte Ltd.
112 Robinson Road #09-01,
Robinson 112, Singapore 068902

Member services: claims and pre-authorization assistance
Telephone (toll-free from Singapore):
800-110-1951
Toll-free from other countries using AT&T access codes: +1-855-532-5085
Telephone (toll): +852-3071-5022
Fax: +65-6395-6747
E-mail: AsiaPacServices@aetna.com  

Emergency assistance

If you’ve been affected by atrocities or natural disasters and need assistance, please call our Member Services Team (MST) using the number on your Aetna International Member ID Card. MST will direct your call to the appropriate emergency assistance team. 

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Thailand are insured by Safety Insurance plc and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/thailand.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

Close

You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Vietnam are insured by Baoviet Insurance Corporation Limited, and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/vietnam.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

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