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Tampa office serving: United States
International service center (24 hours)
- Toll free (reverse charges): +1-800-231-7729 (International)
- Direct or collect: +1-813-775-0190
Facsimile
- Toll free (reverse charges): +1-800-475-8751
- Direct: +1-859-425-3363
TDD (hearing impaired)
+1-800-325-6273
Claims address
Aetna
P.O. Box 981543
El Paso, TX 79998-1543
USA
Tampa office serving: Central America, South America, Canada, Caribbean
Aetna International
P.O. Box 30545
Tampa, FL 33630
USA
Toll free: +1-866-545-3252 (inside USA only)
Telephone: +1-813-775-0220
Fax: +1-860-262-9111
Email: AmericasServices@aetna.com
UK office serving: Europe, Russia
Aetna Global Benefits (UK) Limited
50 Cannon Street
London
EC4N 6JJ
Member services: claims and pre-authorization assistance
Telephone assistance (available 24 hours): +44-870-442-4386
Fax: +44-870-442-4377
Email: europeservices@aetna.com
Membership enquiries:
Telephone assistance: +44-870-442-4376
Fax: +44-870-442-4377
Email: europeservices@aetna.com
Dubai office serving: Africa, Middle East, Indian Sub-Continent, Indian Ocean
Aetna Global Benefits (Middle East) LLC
28th Floor
Media One Tower Building
Dubai Media City,
PO BOX 6380, Dubai
Telephone: +971-4-438-7500/7600
Fax: +971-4-428-7100
Claims Queries: MEAServices@aetna.com
Hong Kong office serving: Hong Kong
Aetna Global Benefits (Asia Pacific) Limited
Suite 401-403
Berkshire House
25 Westlands Road
Quarry Bay
Hong Kong
Member services: claims and pre-authorization assistance
Telephone: +852-3071-5022
Fax: +852-2866-2555
Email: AsiaPacServices@aetna.com
Sales and general enquiries:
Telephone: +852 2860 8021
Email: AsiaPacSales@aetna.com
Shanghai office serving: China
ChinaLife fronted members Aetna (Shanghai) Enterprise Services Co. Ltd Member services: claims and pre-authorization |
Huatai fronted members Aetna (Shanghai) Enterprise Services Co. Ltd Member services: claims and pre-authorization |
Jakarta office serving: Indonesia
PT Aetna Global Benefits Indonesia
Sentral Senayan 2 Building,
16th Floor Suite West 16
Jl. Asia Afrika No.8
Gelora Bung Karno
Jakarta Pusat - 10270
Member services: claims and pre-authorization assistance
Telephone (toll free from Indonesia): 001-803-1006-0716
Telephone: +852-3071-5022
Fax: +62 21 2965 5881
Email: AsiaPacServices@aetna.com
Singapore office serving: South East Asia, Pacific Rim
Aetna Insurance (Singapore) Pte Ltd.
112 Robinson Road #09-01,
Robinson 112, Singapore 068902
Member services: claims and pre-authorization assistance
Telephone (toll-free from Singapore): 800-110-1951
Toll-free from other countries using AT&T access codes: +1-855-532-5085
Telephone (toll): +852-3071-5022
Fax: +65-6395-6747
E-mail: AsiaPacServices@aetna.com
Emergency assistance
If you’ve been affected by atrocities or natural disasters and need assistance, please call our Member Services Team (MST) using the number on your Aetna International Member ID Card. MST will direct your call to the appropriate emergency assistance team.
