Member Services Contact Information
Emergency assistance services
Plantation, Florida office serving: United States and Canada
Emergency assistance services
If you’ve been affected by an emergency situation and need assistance, please call our Member Services Team (MST) using the number on your Aetna International Member ID Card. MST will direct your call to the appropriate emergency assistance team.
Plantation, Florida office serving: United States and Canada
International service center (24 hours)
Facsimile
TDD (hearing impaired)
+1-800-325-6273
Claims address
Aetna
P.O. Box 981543
El Paso, TX 79998-1543
USA
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.
Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobalpmi.com.
You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.
To continue, please close this message or navigate using the links above.
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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.
UltraCare policies in Thailand are insured by Safety Insurance plc and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:
Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/thailand.
You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.
To continue, please close this message or navigate using the links above.
![]() |
||
![]() |
![]() |
![]() |
You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.
UltraCare policies in Vietnam are insured by Baoviet Insurance Corporation Limited, and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:
Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/vietnam.
You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.
To continue, please close this message or navigate using the links above.
To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday).
If you missed Open Enrollment, please contact your HR representative immediately.