If you’ve been affected by an emergency situation and need assistance, please call our Member Services Team (MST) using the number on your Aetna International Member ID Card. MST will direct your call to the appropriate emergency assistance team. 

International service center (24 hours)

• Toll free (reverse charges): +1-800-231-7729 (International)
• Direct or collect: +1-813-775-0190

Facsimile

• Toll free (reverse charges): +1-800-475-8751
• Direct: +1-859-425-3363

TDD (hearing impaired)
+1-800-325-6273

Claims address
Aetna
P.O. Box 981543
El Paso, TX 79998-1543
USA

Contact us form

Aetna International
P.O. Box 981543
El Paso, TX 79998
USA

Toll free (Actisure): +1-866-545-3252 (inside USA only)
Direct or collect: +1-813-775-0220
Fax: +1-860-262-9111
Email: AmericasServices@aetna.com   

Aetna Global Benefits (UK) Limited
50 Cannon Street
London
EC4N 6JJ

Aetna Health Insurance Company of Europe (Dac)                         
Alexandra House, The Sweepstakes,
Ballsbridge, Dublin 4,
Ireland

Member services: membership enquiries, claims and pre-authorization assistance
Telephone assistance (available 24 hours):
Toll free from the UK 0800-085-2596
From outside the UK (Toll) +44-203-788-3288

Fax: +44-870-442-4377
Email: europeservices@aetna.com

If you don’t know the correct dialling code to use, you can refer to www.business.att.com/bt/access.jsp to find the number for the country you’re dialling from. When prompted during the call, please enter the access code 855-491-9150 and follow the instructions.

If you’re calling from a country not included in the above link, then you can call collect or direct on +44-203-788- 3288.

To call collect you must contact the telephone operator in the country you’re calling from and ask to make a collect call to +44-203-788-3288. The operator should then connect you to our international helpline at no charge to you.

Please note we may record calls for monitoring and training purposes.

Aetna Global Benefits (Middle East) LLC 
28th Floor
Media One Tower Building
Dubai Media City,
PO BOX 6380, Dubai

Telephone: +971-4-438-7500/7600
Fax: +971-4-428-7100

Claims Queries: MEAServices@aetna.com

Aetna Insurance Hong Kong
Suite 401-403
Berkshire House
25 Westlands Road
Quarry Bay
Hong Kong

Member services: claims and pre-authorization assistance
Telephone: +852-3071-5022
Fax: +852-2866-2555
Email: AsiaPacServices@aetna.com

Sales and general enquiries:
Telephone: +852 2860 8021
Email: AsiaPacSales@aetna.com

Aetna Insurance (Singapore) Pte Ltd.
80 Robinson Road
#23-02/03
Singapore 068898

Member services: claims and pre-authorization assistance
Telephone (toll-free from Singapore): 1-800-723-1241
Toll-free from other countries using AT&T access codes: +1-855-532-5085
Telephone (toll): +65-6701-6912
E-mail: AsiaPacServices@aetna.com