Quick Start Video Guides

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Navigating international health care doesn't have to be as hard as it sounds. Let Nick help with these quick videos. He can show you tools and services to support you every step of the way.

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Transcript

No matter where you are in the world, it’s important to have good health care support.

And now that you’re an Aetna International member, you’ll have access to the support you need, worldwide… and on the World Wide Web!

Just go to AetnaInternational.com and register if you haven’t already -- it’s quick and easy, I promise! Then, just go ahead and log in. 

Look at all those features! Here’s a useful one: find health care. 

Let’s say you’re in a city you’ve never been to before – maybe you’ve got pneumonia in Nairobi. How are you going to find a hospital? And how do you know if the up-front costs of your visit will be covered?

Simple: just enter your location, and our directory will list all the healthcare professionals near you where Aetna has arranged to help pay for out-of-pocket expenses.

Of course, once you’ve gotten treatment, you might need to submit a claim. 

Unless you’re addicted to the thrill of hunting down claim forms [1], you’ll be pleased to find all of our claim forms conveniently located on one page.  [2] Just download the one you need, fill it out, attach all your receipts, and submit it right there on the website.

You can even submit your claim form on your smartphone! Simply download our International Assistant App, take a picture of your completed form, and submit it, right there on your phone!

Or, if you like doing things the old-fashioned way, you can submit your claim via mail or fax. 

Now, before you set sail for any new lands, you might want to check out this section of the site: “your travel tools.”

Does your destination have any health or security risks? Find out with our city profiles. [1] Do your meds go by a totally different name there? We’ve got a handy drug translation guide. [2] And if you don’t know the language, will you be able to tell the doctor you’ve got a weird-looking rash? [3] We’ve got a comprehensive list of medical phrases in other languages that could help in a pinch.

And we’ve got even more useful information in our online Wellness Center [1], which is like a library [2] except you can talk as loud as you want, because it’s online! [3]

If there’s anything else you should ever need, whether it’s help with filling your prescriptions in a new country [1] or finding the right doctor for that new, even weirder-looking rash [2], the International Health Advisory Team is always standing by.[3] No, they’re not super heroes, but they’re pretty close.[4] They can help you with just about any healthcare related issue that pops up., no matter where you are in the world. Just submit a brief form on the website, and one of our knowledgeable nurses will contact you directly. Talk about saving the day!

By the way, you can use many of the features I’ve talked about on-the-go. Just search for “Aetna International” on the App Store or Google Play store!

Ah, look at the time! I’ve got to catch a flight, and there’s still so much more to talk about! Just log in to AetnaInternational.com and take a look around. You’ll find even more great features.

See you around, and welcome to the Aetna International family! 

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Thailand are insured by Safety Insurance plc and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/thailand.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Vietnam are insured by Baoviet Insurance Corporation Limited, and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/vietnam.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

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