Skip to main content

Healthcode – Speeding up UK claims turnaround times

On 24 March 2022, Aetna International announced that we plan to wind down our non-Americas insurance business. This means that in the Europe, Middle East, Africa and Asia Pacific regions, we will no longer issue new or renewal policies with policy start dates from 1 November 2022 onwards.

We also announced that we signed a preferred partnership deal with Allianz Partners for the majority of our business outside the Americas, Thailand and India. This agreement means that we are introducing our customers to Allianz Partners at renewal, to support continuity of coverage for our members.

As a result of this wind down, we would advise new providers to only request recognition on Healthcode if you currently have an Aetna patient. To do so, please contact and for further information on the process.

Submitted bills will be validated against Aetna International’s business rules to ensure the invoice contains all the necessary information, and then passed for payment. Should any invoice require clarification, it will be returned to the provider or practitioner for further information and can then be re-submitted.

You can view our Terms and Conditions here and our Fee Schedule here. For more information, please visit or contact Nicky Betts at

Aetna® is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties.

We use cookies to give you the best possible online experience. See our cookie policy for more information on how we use cookies and how you can manage them. If you continue to use this website, you are consenting to our policy and for your web browser to receive cookies from our website.