www.aetnainternational.com

The International Healthcare Plan for Amdocs

Welcome to the Amdocs international healthcare plan provided by Aetna International. This web page provides key information relating to the plan and the benefits you will enjoy.

Aetna International has 160 years of experience of providing health benefits solutions; including more than 50 years in the international marketplace. This gives us a unique and powerful insight into the needs of our customers and members around the world. As one of the largest and most prominent international health benefits providers, we support more than 650,000 members around the World.

Your Aetna International insurance documents provide comprehensive information about the range of benefits provided under the Amdocs international healthcare plan; please keep them in a safe place, as you may need to refer to them should you need to seek medical assistance. They also act as a useful guide to what you should do in the event that you need medical treatment.

From this web page you can download copies of your plan benefits, member handbook, a claim form plus a guide on how to submit a claim for reimbursement.

Should you be unable to find an answer to any question that you might have about your cover from this web page or your policy documents, please use the contact information below to speak to us directly.

Aetna International secure member portal

With your cover, you'll have access to tools and resources via the Aetna International secure member website which helps you navigate your health care experience, including:

Doctor and medical facilities search tool.
Online claims submission and claims lookup tool.
Health and wellness information.
Health and security news.
City profiles inclusive of travel information.
Drug and medical phrase translation services.
Mobile doctor directory applications.

Please register today by following the instructions in your member handbook.

International Health Advisory Team (IHAT)

At the heart of our first-class service is the International Health Advisory Team (IHAT) - your contact for accessing a higher standard of care anytime, anywhere, including:

Pre-trip planning, locating providers, medication, coordinating routine and urgent medical care, and more.
Worldwide coordination of routine and urgent medical care during your assignment.
Assistance with locating providers and disease management specialists.
Coordination and supervision of medical evacuations and other emergency assistance.

Member Services Team

Aetna’s service model places our members at the centre of everything we do - so they can access the care they need, when they need it. We are also committed to providing our members with innovations that ease and enhance the health care process throughout all stages of an international assignment.

That is why we offer a dedicated member service team to Amdocs plan members. This team can be reached on a dedicated member helpline number which will direct Amdocs plan members to our most experienced customer service representatives. We also have a dedicated email inbox which will direct all email enquiries from Amdocs plan members to the same team.

You should also contact the dedicated member helpline for the following treatments that require Aetna’s prior approval before you incur any costs: