www.aetnainternational.com
Welcome to Elect International Healthcare Plan in partnership with Aetna International
Elect is a service Mercer has designed especially for clients with schemes of up to 100 members to meet their health care and benefits requirements. Using our strong relationships within the insured benefits market, Elect gives clients access to competitive solutions and leading edge benefits normally enjoyed by much larger schemes. Through our global presence we have negotiated a unique international medical plan provided by one of the largest health insurers in the world, Aetna. This plan is designed to deliver added value, simply and cost effectively to every insured employee.
Login/Register for the secure member portal
Our online tools provide you with tips for planning ahead for your health, and allow you access to the information you need from wherever you are in the world:
• view and manage claims;
• find a hospital or health care facility;
• learn about health terms;
• and much more!
International Health Advisory Team
At the heart of our first-class service is the International Health Advisory Team (IHAT) - your contact for accessing a higher standard of care anytime, anywhere, including:
- Pre-trip planning, locating providers, medication, coordinating routine and urgent medical care, and more.
- Worldwide coordination of routine and urgent medical care during your assignment.
- Assistance with locating providers and disease management specialists.
- Coordination and supervision of medical evacuations and other emergency assistance.
Emergency Assistance
In the unlikely event that you need emergency medical assistance, call our 24-Member Services assistance centre, and we'll help you through the process of receiving treatment no matter where in the world you might be. The contact numbers are available on this website and on the back of your member card.
Contacts:
Aetna’s service model places our members at the centre of everything we do - so they can access the care they need, when they need it. We are also committed to providing our members with innovations that ease and enhance the health care process throughout all stages of an international assignment.
That is why we offer a dedicated member service team for all of our Elect clients. This team can be reached on a dedicated member helpline number which will direct all Elect members to our most experienced customer service representatives. We also have a dedicated email inbox which will direct all email enquiries from Elect clients to the same team.
The team can be reached using the contact details provided here:
24-hour Member Services
+44 870 942 0703
Simple solutions for small schemes
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