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The Hilton International Asia Pacific Healthcare Plan

In partnership with Aetna International

Welcome to the Hilton International Asia Pacific group medical programme members site, from where you will be able to find a wide range of information about your medical insurance cover and downloadable copies of all the programme documents including the plan benefits and a claim form.

This site is not only here to help you when you need to make a claim, but points you to a host of useful information from how to find a doctor, where your nearest hospital is located, city profiles from across the globe and help with planning ahead before you leave for your expatriate assignment.

Global Cover, Local Service
A unique network of regional offices across North America, Europe, the Middle East and South East Asia is on hand to provide help when it's needed most.

  • In-Patient & Day-Patient Treatment
    Should you need to go into Hospital for treatment, simply contact your nearest Aetna International centre to pre-authorise your treatment and we'll aim to settle your accommodation and medical bills directly.
  • Out-Patient Treatment 
    You will normally be expected to settle any out-patient treatments charges directly with your physician. Simply forwarded any paid invoices along with a completed claim form to your nearest AGB claims centre for reimbursement.
  • Emergency Assistance
    In the unlikely event that you need emergency medical assistance, call our 24-hour assistance centre, and we'll help you through the process of receiving treatment no matter where in the world you might be.

Login/Register for the secure member website
Our online tools provide you with tips for planning ahead for your health, and allow you access to the information you need from wherever you are in the world.  

  • view and manage claims;
  • find a hospital or health care facility; and
  • learn about health terms;
  • and much more!

Contacts

In the first instance should you have any problems, please contact the hotel General Manager. 

 

For members outside China

 Claim Form (English)

 Benefit Schedule  

 Member Handbook 

For members in China

 Member Handbook   

 Claim Form 

 Benefit Schedule 

 Customer Support Guides