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Initiate a Direct Settlement Request

For a true emergency, please have the missionary seek care at the closest facility and contact Aetna afterward to arrange for payment of services. 

Reminder: For pre-planned services or care, it is recommended that you submit this form to the Aetna International Service Center so as to allow a reasonable amount of time for arrangements to be made prior to your planned date of service. For urgent care, please make sure the request is clearly marked as urgent.

For an immediate response, you can contact Aetna customer service by phone. Contact details are available on country specific pages.

Please Provide the following information:
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Is this an urgent request? (care needed same day or following day)
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Mission Contact/Requester information:
Provider Information:

IMPORTANT: If you know which provider or facility the missionary will be going to, or if you have one you are requesting, please input that information here.   We need as much information as you have.  If you are not sure and looking for suggestions, please include the following in the Provider’s Name:  Please Recommend Provider.




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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Thailand are insured by Safety Insurance plc and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/thailand.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Vietnam are insured by Baoviet Insurance Corporation Limited, and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/vietnam.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

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