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Legal Notices

Ethics, the law and modern slavery notices

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About Aetna International

Aetna International Inc. is the parent of a group of entities in various locations worldwide.

Learn about our companies around the world

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Using this website

Read about our website terms and conditions and how we use cookies.

Website Terms and Conditions

Cookie Policy

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Privacy notices

We are committed to protecting the privacy of your information. Read the detailed privacy policies for our health plans.

UK and Europe based plans (English)

US based plans (English)
International plans (English)
International plans (French)
International plans (Singapore)
Aetna International Candidate Data Privacy Policy

Payments and procedures

Online payment terms and conditions

It's easy to pay premiums online. Find out how our secure online payment system works.

Complaints procedure

We strive for excellent service at all times. If any issues arise, let us know and we'll work to resolve them as soon as possible.

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Our commitment to ethics and the law

Our Code of Conduct and compliance policies guide our actions every day. Our businesses must comply with all laws, regulations and rules in the United States and other countries where we do business.

Anti-Bribery Policy and Code of Ethics

Anti-Money Laundering Policy
Aetna Code of Conduct and Conflicts of Interest Policy

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Modern Slavery Statement

Aetna International will not tolerate modern day slavery and human trafficking whether in its own  business or in those organisations that it deals with.   

Aetna International will not knowingly support or deal with any  business involved  in slavery or trafficking. We have recruitment and contracting processes, including the insertion into contracts of “compliance with law” clauses as appropriate, and ally these with the empowerment of our staff to raise concerns to ensure that we conduct business in an ethical and transparent manner.  

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Notice for Singapore policy owners

Singapore law protects owners of certain insurance policies in case of default by an insurer.

Singapore Policy Owner's Protection Scheme
 

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Solvency and Financial Condition Report

Aetna International’s UK insurance company, Aetna Insurance Company Limited (AICL), is required under UK and EU law to publish solo and group Solvency & Financial Condition Reports on an annual basis with information relating to AICL and its Solvency 2 Group's business & performance, system of governance, risk profile and solvency position. 

AICL 2016 Solvency & Financial Condition Report

Solvency 2 Group 2016 Solvency & Financial Condition Report

 

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Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobalpmi.com.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Thailand are insured by Safety Insurance plc and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/thailand.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Vietnam are insured by Baoviet Insurance Corporation Limited, and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/vietnam.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

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