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Pre- and post-assignment coordination
Preparing for an international assignment can be overwhelming. Get comprehensive, culturally relevant support so you can focus on what’s really important — your well-being.
The tools for a successful foreign assignment
The tools for a successful foreign assignment
Our dedicated International Care Management team will work with you to understand barriers to care and provide personalized support and resources to help you stay healthy while you’re away.
International Care Management
The International Care Management is a team of member service and clinical care specialists who work with you to coordinate your health care, from pre- and post-assignment coordination to acute and chronic care management.
How do I access this benefit?
Send a message to the team or call the Member Services number on the back of your Aetna member ID Card and ask to speak with an International Care Management clinician.
Before you travel
In addition to working with our care management team, there’s more you can do to prepare for your travel or move to another country. Here are a few important things you can do to get ready:
- Get access to your health coverage and health and wellness resources
- Register for a secure online account by clicking the “Log in” button on this site.
- Download your digital member ID card
- Add your emergency contact information
- Read up on all your coverage and health and wellness benefits
- Discover our country-specific destination guides
- Search for health care providers worldwide
- Enjoy instant mobile access to health care and claims tools on-the-go
- Download the Aetna® mobile app that’s right for you:
- Outside the U.S. use the International Mobile app (App Store or Google Play)
- In the U.S. use the Aetna Health℠ app (App Store or Google Play)
- Download the Aetna® mobile app that’s right for you:
- Sign up for your 24/7 virtual health care access when you’re in the U.S.
- Your plan may include:
- CVS Health Virtual Care™, available through CVS.com/virtual-care
- Or Teladoc®, download the Teladoc® app (App Store or Google Play)
- Your plan may include:
- Get travel alerts and reports, security advice and crisis support
- Go to crisis24horizon.com/Aetna to register for Aetna Security Assistance
- Set up and activate your account with plan number: AETNAINTL
- Relax knowing you’ll receive up-to-the minute information plus instant support in a crisis
- Get tailored care management guidance to keep you healthy and informed
- Send a message to the team or call the Member Services number on the back of your Aetna member ID Card and ask to speak with an International Care Management clinician.
- Consider preparing a list of health needs or questions you have to discuss with your assigned care manager
Take this checklist with you
Download the “Before you travel” checklist onto your device so you have it wherever you go and whenever you need it.
I’d like to speak with a care manager.
Not enrolled yet, don’t worry.
Our care management team is still here to help with pre- and post-assignment coordination.