Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines as our corporate standard.
If you are having trouble accessing information on our website, our Customer Service representatives can assist you. Please call them at the number on the back of your member ID Card or visit Contact us. Relay services for deaf and hearing impaired individuals are available by dialing 711.
Digital Accessibility
- Digital accessibility is a foundational pillar in every phase of our product development lifecycle. From research and design through engineering and testing, accessibility is a critical part of our process. By incorporating accessibility holistically, we aim to create solutions that benefit everyone.
- We strive to meet and exceed best practices and standards in the latest Web Content Accessibility Guidelines (WCAG) A and AA.
We’re here to help!
Reach out to our dedicated team to help you navigate our international health care today!