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Delivering confidence

Aetna International solutions for government and diplomatic clients

To get started, contact Myra Maldonado
at +1-571-722-0111 or maldonados1@aetna.com


Your diplomatic personnel and their families need more than basic health care benefits. They need a health care partner that delivers confidence through personalized, integrated care and leading-edge resources.

As part of CVS Health®, a leading health solutions company, Aetna International is making the health journey more accessible, human and holistic. By advancing our integration with Aetna®, we’re strengthening how we serve you and your diplomatic personnel — locally and globally.

Every day we build on our 170-year heritage and 60+ years in global health care — making benefits more affordable, more accessible and less complicated.

Working together

In addition to long-term sustainable costs and health improvement, administration of your plan needs to be simple and account management must be stellar.

As the only U.S.-based health and wellness benefits company with a dedicated account management team for our government and diplomatic clients, our customers view us as an extension of their benefits department…one that understands where and how you live and work.

As a valued customer, you'll receive:

 

 

  • Direct billing and network discounts
  • Plan performance reporting
  • Updates on regulatory trends and issues that may impact you 
  • Assistance with billing, eligibility, enrollment, terminations and changes
  • Fraud identification and remediation
  • Integrated cost containment and intervention tools
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    Global network, local expertise

    Our team delivers unmatched support that comes with a deep understand of cultural differences. While our plans provide access, resources and language support to meet your diplomatic personnels' needs. 

    A comprehensive, global network offers leading regional discounts for affordable care across 1.9 million providers worldwide. We can also provide one-time direct payments if out-of-network care is needed.

    Sustainable costs

    As your health care partner, our goal is to provide your personnel with the care they need while still giving you the value you demand. We do this by looking at health care costs from every angle - before, during and even after a health event.

    Getting out in front
    - Identify and manage risks and opportunities to help prevent a health event before it ever happens

    The right care at the right price
    - Control costs for you and your personnel when care is what’s needed

    Diligence after an episode
    - Prevent fraud, waste and abuse, and renegotiate high-cost claims and network rates even after a health event has been resolved

    Bottom line: We’ve got an effective and affordable health care plan for you and your diplomatic personnel.

    Workforce well-being

    Our Aetna Well-being program is built right into our plans. From mindfulness training, confidential therapy and counselling led by clinical professionals, to lifestyle support including discounted access to gyms around the world and more, your diplomatic personnel would have access to resources that can help them however and whenever they need them.

    Mind - Support for emotional well-being and mental health

    Body
    - Powerful resources to help increase fitness levels and prevent disease

    Living abroad
    - Guidance for making informed decisions while away on assignment

    Specially selected offers
    - Discounts on some of the best health and well-being apps and services


    We are here

    Whether it’s self-guided, online resources or professional, in-person support, Aetna Well-being has options to suit the unique circumstances and needs of your diplomatic personnel.

    One-to-one care

    Our International Care Management program provides multilingual, one-to-one nurse support whenever it’s needed. Through our International Care Management program, we offer support for:

  • Acute and chronic conditions
  • Pre-trip and post-assignment planning
  • Clinical precertification
  • Medical devices and prescriptions
  • Emergency evacuation services
  • and so much more

    Easy access

    Helping your personnel get the most from their health care benefits means choosing a partner that makes it easy. That’s why our members can log in to their personalized member website or the Aetna HealthSM  app anytime to:

  • Search for care 
  • Manage claims
  • Get policy information
  • Find important health information

  • International Member Service Center - 
    Multilingual support
    available 24 hours a day, year-round

    Our commitment to compliance

    The health care and benefits regulatory environment around the globe is complex. And, because employers in the U.S. are required to offer their employees health benefits or be subject to penalties, having a health benefits partner that understands the rules and how to keep you compliant is critical.

    Compliance is everyone's job here at Aetna International

    We invest to understand our industry’s constantly evolving legal and regulatory requirements so that we can best serve you and your personnel with integrity. Aetna International fosters a culture of compliance, championing integrity by building a business where you are a valued customer.

    As a valued customer, we want you to know:

  • Compliance metrics are as important as financial metrics
  • Mistakes are minimized and promises are upheld
  • Compliance measures are part of every employee’s performance evaluation
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    Reference our sales and member guides for more on how we can support you