Aetna International Cookie Policy

Like most websites, we ("Aetna International") use cookies to distinguish you from other users of our website. This enables us to provide you with an enjoyable experience whilst helping us improve our site.

A cookie is a small text file that a web server can store on your browser or the hard drive of your internet-abled device, for example, a computer, smartphone or tablet. Cookies allow websites to store information on the user's device and to retrieve such information at a later date.

In addition to cookies, our website uses similar technologies such as web beacons, pixel tags, flash objects and other automated data collection tracking technologies. The common factor between these technologies is that they may store or access information on your device, and further information on their specific functions are set out below. Except where context requires, references in this cookie policy to "cookies" includes references to similar technologies that may imitate the functions of cookies.

The information set out in this policy is provided in addition to our privacy policy, which provides comprehensive information about how we use your personal information both on this website and offline.  You can read our privacy policy here.

Why are cookies and similar technologies important for the use our website?

We use cookies to improve the functionality of this website and to track information about how the website is used in order to continually improve it and personalise it to user preferences. In particular:

1. Cookies enable a tailored use of the website. Some functions on our website cannot be used without cookies, i.e., logging in, shopping carts or changing settings. Cookies need to be enabled for optimal use of the website features.
2. We are unable to monitor visitor numbers for our website without cookies. Security and fraud risks on our site increase without this information, which is something we wish to avoid.
3. Cookies allow us to check how users access and navigate our site. This is very important in order to make the website better and more user friendly.

Please note that cookies can only read the identification number created by the random generator on your computer and can only retrieve information that is directly related to the Aetna International website. 

Types of Cookies

 

Cookies set by us are called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting (for example, our service provider, Adobe Analytics).

Depending on how long a cookie remains on your device, we can describe cookies as either "persistent" cookies or "session" cookies.  This website uses both persistent and session cookies.

• A persistent cookie consists of a text file sent by a web server to a web browser, which allows us to collect and analyse (on an anonymous basis) traffic and use of this website, monitor the system and improve operating performance, for example, store your preferences to enhance your subsequent visits. It will not be automatically deleted when the browser is closed but is stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

•  A session cookie is essential to ensure the correct functioning of this website and is used to manage registration/login and access to reserved features. It is stored temporarily during a browsing session will expire at the end of the user session, when the web browser is closed.   

The Cookies on our Websites can be categorized as follows:

• Essential (or strictly necessary) Cookies enable you to move around the website and use features which you have explicitly requested. We do not need your consent to place strictly necessary cookies on your device.  You can disable other forms of cookie whilst allowing strictly necessary cookies. Strictly necessary cookies can only be disabled if you change your browser settings to not allow any cookies. Note that this will likely mean that the website does not load or function correctly.

• Business (or performance) Cookies allow us to recognize and count the number of visitors and to see how visitors move around the Website and Apps when they are using it. This helps us to improve the way the Website and Apps work, for example, by ensuring that users are finding what they are looking for easily.

• Functional Cookies also known as functionality cookies, are used to enhance the website's performance and usability. They remember user preferences and settings, such as language choices, login details, and region-specific content, to provide a more personalized browsing experience.

A complete list of the cookies we use is set out at the end of this policy.  This list (together with the rest of this policy) is subject to change from time to time.

Other technologies

Pixel tags / web beacons

Pixel tags (also called web beacons) are tiny graphic images and small blocks of code placed on website pages, ads, or in emails that allow us to determine whether you have performed a specific action. When you access the pages or you open an email, the tag lets us know you have accessed the web page or opened the email. These tools allow us to measure response to our communications and improve our web pages and promotions.  We need your consent if pixel tags store any information on, or access information stored on, your device.

Server logs

Server logs record activities on our websites. These logs record information about the device you use to access our website, your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our logs also record the IP address of the device you use to connect to the Internet. An IP address is a unique identifier that devices require to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to the Aetna International website and the website you visit after you leave our site. We may use these logs for internal purposes, such as website administration, optimization and security. We may also use the data for fraud-protection, personalization and advertising depending on the preferences you have selected.

Device identifiers

We collect device identifiers and other device-related information, including your device’s advertising ID if available. This information is used to identify the device and authenticate you. We may also use device-related information to associate you with different devices that you may use, including for fraud-protection purposes and to better target advertising. In many cases, you can reset your device’s advertising ID. Your device may enable you to reset your device identifier under your device’s “Settings” menu. 

Your Cookie Choices

You can enable or disable different categories of cookies by clicking on Cookie Settings in the cookie pop up message when you first enter the website or by accessing the settings at a later date by clicking on the “gear icon” in the bottom left corner on any Aetna International page to relaunch the cookie preference center. by clicking here. This allows you to reject the placement of all cookies (except strictly necessary cookies).  You can also delete cookies which have already been placed on your device or stop any from being placed by adjusting your browser settings. Visit the “Help” section of your browser (for example, Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari) for how to manage cookie settings.

Please remember that disabling or deleting some or all cookies may prevent some web services (including on this website) from functioning correctly and may lead to a less smooth or less personalised browsing experience. 

More information on Cookies

You can find more information about how cookies work and your options by visiting https://allaboutcookies.org/.

You can also contact us by email at PrivacyInternational@CVSHealth.com.

List of Cookies

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. We are not required to ask you for your consent before using these cookies. 

Business/Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

_{This version was last updated on May 2025}

_{Aetna International Privacy Team}