Canada
Cowan Insurance Group Infocentre is available from 8AM to 5PM, M-F with option to connect with Aetna International afterhours and weekends:
Call
1-844-755-1610
Find health care during your mission
We're pleased to offer you valuable resources for finding health care no matter where you are in the world. Here you will find a directory of providers Aetna International has contracted in Canada through our partner, Cowan Insurance Group.
Search for a participating provider in your area using the online Cowan Provider Search Tool at https://clients.cowangroup.ca/providers/login.cfm
Contact Aetna International or our partner in your country
The Aetna International Member Service Center is available 24 hours a day, 7 days a week and 365 days a year. We can assist you with:
- Locating quality health care around the world
- Answering questions regarding Claims, benefit levels and coverage
- Processing Claims in virtually any language
- Coordinating reimbursement, offering options in over 180 currencies and payments through electronic reimbursement directly to bank accounts
Customer Care
To dial toll-free from an international location please use the AT&T access codes listed here:
AT&T International Dialing Guide
Young Missionary
Cowan Insurance Group Infocentre (available from 8AM to 5PM, Monday through Friday):
Email: aetna@cowangroup.ca
Toll free: 844-755-1610
If calling after hours or on weekends, you will be presented the option to be automatically transferred to Aetna International for immediate assistance.
Canadian Branch LIMAT Ratio Public Disclosure
Notice for Canadian Policy Holders: Public disclosure of the Life Insurance Adequacy Margin Test (LIMAT) for the Canadian Branch of Aetna Life Insuance Company.
2018 LIMAT Ratios public disclosure document
2019 LIMAT Ratios public disclosure document
2020 LIMAT Ratios public disclosure document
2021 LIMAT Ratios public disclosure document