Kenya
How the Program Works
The Aetna program works differently in various countries. Please refer to the attached document and read in its entirety to understand what should to be done before a missionary accesses care.
To coordinate cashless visits/Have a Guarantee of Payment (GOP) placed 24/7/365, contact EHS directly via:
Email (Preferred): preauth@executive-healthcare.com or
Call: +254 737 786 121Whether requesting via email (preferred) or call, be prepared to provide the information detailed on the last page of the “How the Program Works” document linked above.
Claim Forms
Claim Submission Spreadsheet - English
Claim Form – Mission President
Claim Form – Reimburse the Church
Feuille de calcul de soumission de réclamation
Planilha de envio de reclamação
Important Church Guidelines
Benefit Principles – A guide for Mission Presidents
Important – Missionary Instructions
Finding Care During Your Mission
We're pleased to offer you valuable resources for finding health care no matter where you are in the world. Here you will find a directory of all the direct-settlement providers Aetna International has contracted.
Download the most recent provider directory here:
Contact Aetna International or Our Partner in Your Country
The Aetna International Member Service Center is available 24 hours a day, 7 days a week and 365 days a year. We can assist you with:
- Locating quality health care around the world
- Answering questions regarding Claims, benefit levels and coverage
- Processing Claims in virtually any language
- Coordinating reimbursement, offering options in over 180 currencies and payments through electronic reimbursement directly to bank accounts
Customer Care
To dial toll-free from an international location please use the AT&T access codes listed here:
Young Missionary:
To Coordinate Cashless Visits/Have a Guarantee of Payment (GOP) Placed 24/7/365:
Email (Preferred): preauth@executive-healthcare.com
Call: +254 737 786 121
Additional information and detailed instruction regarding how to request a GOP can be found in the “How the Program Works” document linked above.
