Philippines
To coordinate visits/have a Guarantee of Payment (GOP) letter placed 24/7/365, contact Avega (in-network) or Medicare Plus (out-of-network):
MEDICARE PLUS
(Out-of-network solution)
Call (Preferred): LOA Request/Arrange Payment: +63 9190585858 or +63 289951920
(Appointments and non-urgent care)
Escalations: Bernard Basi: + 63 995 4864855 / Email: bernardbasi@medicareplusinc.com
Edward Santos (Casper): +63 918 2781421 / Email: edwardsantos@medicareplusinc.com
(Emergent care and LOA follow-up)
Whether requesting via email (preferred) or phone, be prepared to provide the information detailed one of the last 2 pages of the How the Program Works document.
Find health care during your mission
We're pleased to offer you valuable resources for finding health care no matter where you are in the world. Here you will find a directory of all the direct-settlement providers Aetna International has contracted.
Our “In-network” partner in the Philippines is Avega. To identify a participating facility/provider using the Avega provider search tool at https://avega.com.ph/providers.aspx.
If desired, you may also download the listings into an excel format at the following links:
Affiliated clinics:
https://docs.google.com/spreadsheets/d/1yNOWJ4GhrXqwWnUI7dnlqjxM6xQBLHCH/edit#gid=270847979
Affiliated doctors:
https://docs.google.com/spreadsheets/d/16GHF3jn1XEkoxxn0N-dSyxjsFRQ_Pqyb/edit?fbclid=IwAR3dnDtJT7_L8uaTxn6xxGAMlpMTeoUpCHHjkB-xkI_ZNKulpbPksj506W4#gid=1727636416
Affiliated hospitals: https://bit.ly/3QkQgkn
Through Avega, there is a pharmacy drug program through Mercury Drug. Locate a participating Mercury Drug location at https://www.mercurydrug.com/store-locator.html.
If any care is needed from a provider/facility that is not participating with Avega, you may choose to contact or out-of-network partner/solution. Medicare Plus. They too have participating providers at whom they will place a Letter of Authorization at vs. arranging a direct/g-cash payment. Following is a listing of those providers that are part of the Medicare Plus network
Contact Aetna International or our partner in your country
The Aetna International Member Service Center is available 24 hours a day, 7 days a week and 365 days a year. We can assist you with:
- Locating quality health care around the world
- Answering questions regarding Claims, benefit levels and coverage
- Processing Claims in virtually any language
- Coordinating reimbursement, offering options in over 180 currencies and payments through electronic reimbursement directly to bank accounts
Customer Care
To dial toll-free from an international location please use the AT&T access codes listed here:
AT&T International Dialing Guide
Young Missionary
To Coordinate Cashless Visits/Have a Guarantee of Payment (GOP) placed 24/7/365, contact Avega (in-network) or Medicare Plus (out-or network)
AVEGA
(In-network solution)
Email (Preferred): LDS@avega.net.ph
Call: (02) 8773-2063
MEDICARE PLUS
(Out-of-network solution)
Call (Preferred): LOA Request/Arrange Payment: +63 9190585858 or +63 289951920
(Appointments and non-urgent care)
Escalations: Bernard Basi: + 63 995 4864855 / Email: bernardbasi@medicareplusinc.com
Edward Santos (Casper): +63 918 2781421 / Email: edwardsantos@medicareplusinc.com
(Emergent care and LOA follow-up)
Email: yourhealthhotline@medicareplus.com.ph
Whether requesting via email (preferred) or phone, be prepared to provide the information detailed one of the last 2 pages of the How the Program Works document.