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Welcome to all Aetna International policyholders

As a member of Aetna International you will already appreciate the peace of mind that cover brings to our policyholders the world over. Contained in this page are links to all the information you need to get the best out of your membership.

You can use our web site to contact your local office, learn more about your membership or to download important documents such as claim forms or benefit tables.

Product information and forms

 Application Form 

 Claim Form 

 Benefit Schedule 

 Policy Booklet 

 Policy Summary 

 Frequently asked questions  

 Demands and needs statement 

 Contact Information 

Aetna International secure member portal

Log on to our secure member portal to:

  • access policy documents and certificate of insurance;
  • view and manage claims;
  • find a hospital or health care facility;
  • learn about health terms or use translation databases for medications and medical terms;
  • wellness checkpoint;
  • customize useful tools including a currency converter and world clock;
  • and much more!



International Health Advisory Team (IHAT)

At the heart of our first-class service is the International Health Advisory Team (IHAT) - your contact for accessing a higher standard of care anytime, anywhere, including:

  • Pre-trip planning, locating providers, medication, coordinating routine and urgent medical care, and more.
  • Worldwide coordination of routine and urgent medical care during your assignment.
  • Assistance with locating providers and disease management specialists and help with obtaining medical devices or prescription medications.
  • Coordination and supervision of medical evacuations and other emergency assistance.

How to make a complaint

Although we endeavour to meet our customers' expectations at all times, we understand that from time to time complaints may arise. Our complaints handling procedures are designed to comply with the rules prescribed by the Financial Conduct Authority and our aim is to resolve any complaints that we receive both fairly and promptly.

 Guide to how to make a complaint

International Service Center (Available 24-hour)

+1 866 410 7359 (Toll Free) 
        +1 813 775 0244 (Direct/Collect)