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Cookies and tracking technology
Cookies are small text files which are placed on your computer by websites that you visit. Session cookies are temporary and only stay on your device for the duration of your visit to the website. Persistent cookies are stored on your hard drive until they expire, or you delete them. Certain cookies are created by the website you are viewing (first-party) and others are supplied by an external company (third-party).
Aetna will place Functional, Essential and Performance cookies on your browser. Further details about these cookies are set out below. Where we use 3rd party tools (Performance cookies) our partners adhere to relevant cookie and data privacy policies. We have also implemented a policy to anonymize IP addresses, which removes the ability to identify an individual.
Our website may also use other tracking technology that strictly speaking are not cookies. For transparency we include these under our cookies policy.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Functional and essential cookies
Functional and essential, sometimes referred as ‘strictly necessary’, cookies are required to operate the website. These do not capture personal information. If you block or delete functional and essential cookies you may not be able to view or use the website as intended.
Performance cookies
Performance cookies help us understand how visitors use our site and to measure its performance, this website uses web analytics cookies provided by Google Analytics and Adobe Analytics. We only use trusted web analytics platforms that provide statistical insight into interaction and behaviours of website visitors. These do not capture personal information but rather report on general performance which helps us improve the overall user experience.
Tracking cookies and 3rd party requests
Tracking, targeting, advertising and marketing cookies are common terms for cookies that collect information about your browsing habits to make advertising more relevant to you and your interests. Some 3rd parties place requests, rather than cookies to achieve this. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit, and that information is shared with other parties such as advertisers.
Below is a table of Cookies and 3rd Party Requests that are managed by Aetna International and our trusted Third Party (Further – Digital Marketing Consultancy):
Essential
| Organisation | Cookie Source | Duration | Purpose |
|---|---|---|---|
| Akamai | AKA_A2 | 1 hr. | Used for load balancing. |
| IBM Big-IP | TS[N] | Session | Tracking enabled site/server features across load-balanced servers. |
| BIGipServerpool_[x] | 2 hrs. | Managing sessions across load-balanced servers. | |
| Aetna | org.springframework[x] | Session | Records user locale (language setting) to determine the language version of the site to display. |
| JSESSIONID_[N] | Session | Server session management. | |
| ODRSESSIONCC_EXT2 | Session | Database connection status. |
Performance
| Organisation | Cookie Source | Duration | Purpose |
|---|---|---|---|
| Google Analytics | _ga | 2 yrs. | Identifies unique visitors. |
| _gali | 1 min. | Monitors the specific links used by users. | |
| __utmb | 30 mins. | Used to determine new sessions/visits. | |
| _gat | 1 min. | Used to throttle requests to the Google Analytics service. | |
| _gat_UA-21042957-1 | 1 min. | Used to throttle requests to the Google Analytics service. | |
| _gid | 24 hrs. | Identifies unique visitors. | |
| __utma | 2 yrs. | Identifies unique visitors and sessions. | |
| __utmc | Session | Identifies if a user is in a new or continuing session. | |
| __utmt_sf17ga | 10 mins. | Used to throttle requests to the Google Analytics service. | |
| __utmz | 6 mos. | Stores the traffic source/campaign that the user used to reach the site. | |
| Aetna | GASessionID | 3 hrs. | Identifies unique visitors. |
| GALeadID | 1 year | Identifies unique visitors. | |
| sales_journey | 20 yrs. | Records the route users take to the main application form. | |
| Adobe Analytics | s_invisit | 30 mins. | Identifies active unique visitor. |
| s_vnum | 14 days | Identifies unique visitors. | |
| s_lv_s | 30 mins. | Identifies unique visitors. | |
| gpv_pn | 30 mins. | Contains the previous page name to allow monitoring of user flow. | |
| AMCV_[N] | 2 yrs. | Identifies unique visitors. | |
| AMCVS_[N] | Session | Identifies unique visitors. | |
| s_cc | Session | Tracks if cookies are enabled. | |
| s_sq | Session | Tracks the previous link clicked on by the user. | |
| s_lv | 3 yrs. | Identifies the time (in days) between two visits by the same visitor. | |
| s_gnr | 30 days | User to see how many visitors are returning. | |
| s_depth | 30 mins. | Records the number of pages the user has opened during their current visit. | |
| HotJar | _hjClosedSurveyInvites | 365 days | Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. |
| JSESSIONID_[N] | 365 days | Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. | |
| ODRSESSIONCC_EXT2 | 365 days | This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet. |
Functional
| Organisation | Cookie Source | Duration | Purpose |
|---|---|---|---|
| LivePerson | LPVID | 2 yrs. | Enables online chat functionality. This tracks a unique visitor identifier to allow chats to be monitored and continue across page views. |
| Convert | _conv_s | 20 mins. | Tracking A/B user experience testing used on the site. |
| _conv_v | 6 mos. | Tracking A/B user experience testing used on the site. |
Marketing
| Organisation | Cookie Source | Duration | Purpose |
|---|---|---|---|
| _fbp | 2 hrs. | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
- On the right-hand side of toolbar, go to cog like icon
- Click on it and dropdown menu will appear
- Select ‘Internet Options’
- Go to the ‘Privacy’ tab
- Select ‘Advanced’
- A pop-up will appear which gives you an option to ‘Accept’ ‘Block’ or ‘Prompt’ for both First-party Cookies and Third-party Cookies
- Select ‘Block’ for both
- On the right-hand side of the toolbar, go to the 3 horizontal dots
- Click on it and a dropdown menu will appear
- Select ‘Settings’
- Scroll down to ‘Advanced settings’ and click ‘View advanced settings’
- Scroll down to ‘Privacy and services’ within this area is ‘Cookies’
- ‘Cookies’ is a dropdown menu – select ‘Block all cookies’
- On the right-hand side of the toolbar, go to the 3 vertical dots
- Click on the 3 vertical dots and a dropdown menu will appear
- Scroll down to ‘Advanced’ and click on the arrow; further options will appear
- ‘Privacy and security’ will be the first to appear and go down to ‘Content Settings’ (within the ‘Privacy and security’) and click on the arrow
- More options will appear click on ‘Cookies’
- Activate the ‘Block third-party cookies’ by moving the slider button to the right and should change colour from grey to blue
- On the right-hand side of the toolbar, go to the 3 vertical dots
- Click on the 3 vertical dots and a dropdown menu will appear
- Scroll down to ‘Advanced’ and click on the arrow; further options will appear
- ‘Privacy and security’ will be the first to appear and go down to ‘Content Settings’ (within the ‘Privacy and security’) and click on the arrow
- More options will appear click on ‘Cookies’
- Activate the ‘Block third-party cookies’ by moving the slider button to the right and should change colour from grey to blue