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Finding quality care
wherever you are

When you need care, you want to feel confident the provider you choose delivers quality services and top outcomes. The Aetna International Provider Designation Program helps you do just that.

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How the program works

The program helps you find quality care in regions throughout the world. It works by marking select hospitals, clinics, and medical centers that appear in your provider search results on your member website with a new “Recognized as a Quality Care provider” label. This label indicates that these facilities demonstrate a high standard of care in the country where you're seeking medical services.

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How we define “Quality Care”

The designation program uses specific criteria and a comprehensive analysis of data from the previous two years. Providers earn the “Quality Care” label based on their:
 

  • Reputation for treating travelers and expatriates: High utilization by Aetna International members.
  • Accreditations: Joint Commission International (JCI) or local/regional equivalents.
  • Full-service capabilities: Hospital or clinic with emergency services.
  • English-speaking staff trained in Western medicine.

Provider designation program availability

The program is currently available in Central America, the Caribbean, South America, South Korea and Qatar, through the Aetna International member website. It’s also available in the United States on the Aetna member website but uses separate quality indicators and criteria. Learn more about the U.S. provider designation program.

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How to find facilities with the “Quality Care” designation

Log in to your Aetna International member website and click Find health care to get started. Or download the Aetna International mobile app.   

We’re here to help!

Contact our dedicated team today at 1-800-231-7729 or via the email below for assistance in navigating your international healthcare needs.

Crisis support inside the U.S.

If you have thoughts of hurting yourself or others, make your very first call to 911. The 988 Suicide & Crisis Lifeline is also available 24/7 by dialing 988 on your phone.

Crisis support outside the U.S.

Call the Member Services number on your Aetna International member ID card.