Help with registration

Why should you register?

Managing your health and well-being should be simple.

The Aetna International member website gives you access to claims, provider search, tools and resources wherever you are.

Locate international providers and facilities
Apply for direct pay
Submit a claim for reimbursement and check claim status
Manage reimbursement methods and update your profile settings
Take advantage of your health and well-being resources

Who can register?

The primary plan holder/main member in an Aetna International plan and dependents can register for access to the member website.

A primary plan holder is the main member or the individual the plan is held. For example, the employee of the company who sponsors the plan.
Dependents are members who are covered under the primary plan member. For example, the family members of the employee or main member.

What information do I need to register?

All you need to get started is your name, date of birth, and Member ID (the unique Member ID number assigned to you; found on your Member ID card). We will guide you through setting up an account with a username (email) and password that meet our security requirements.

Click here to register

Why won't the site accept my first and last?

How do I enter my date of birth?

Where do I find my Member ID number?

WorldTraveler members - where do I find my CSA number and registration key

When will I be able to access my member website information?

As an Aetna International plan member, you can access your personalised information on Health Hub after your plan inception date
As an Aetna International WorldTraveler member, you can access your online information immediately
As an Aetna International individual member, you can access your online information within 24 hours of successful registration

What if I have already registered for another Aetna website?

How do I retrieve my username?

If you've forgotten your username, don't worry. We can help. We just need to verify that the information you've provided matches our records. Once verified, we'll send you an email with details you can use to log in.

Click here to retrieve your username

How do I reset my password?

Why am I getting an 'Account Locked' error message when I try to log in?

Your account will be locked if you have attempted to log in with incorrect information three times. You will need to contact the member services to reset your account.

Please have the following information available if you are having problems logging in or registering:

Member ID number which can be found on your Member ID card
Name and date of birth of the primary member

For further assistance, please contact member services.

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