Local health plans for global people
Choosing Aetna International means putting your faith in us to provide high-quality, accessible health insurance plans and member services that meet your individual needs. It's our highest priority, and we don't take that responsibility lightly.
For us, the difference is the human touch. The ability to talk to someone who cares and has the knowledge and the power to help. The security in knowing we can help you or your loved ones to ensure their well-being — 24 hours a day, seven days a week, 365 days a year.
When you're away from home, you can rely on us as your partner in good health thanks to our:
With more than 160 years of experience in health care, we've specialized in international health benefits insurance for more than 55 years ― with a growing global footprint to reach wherever you travel. Our transformational efforts have been recognized with such prestigious awards as "Best International Private Health Insurance Provider" and "Health Insurer of the Year."
Global member support
Our professional Member Service representatives are trained to assist you, 24 hours a day year-round―often in a single call. They can help locate health care services wherever you are, arrange for reimbursement in more than 180 currencies and answer your questions about claims, benefit levels and coverage in eight languages ― with the ability to communicate in more than 170 languages through phone-based interpretation services.
You can depend on our clinical knowledge and experience for help with pre-trip planning ― especially important if you have a chronic health condition or are pregnant―as well as coordinating medical care, obtaining prescription medications and medical devices, and handling medical emergency or evacuation services.
When you're an Aetna International member, you can do so much through your customized secure member website ― from accessing your account details and downloading important forms to finding health care providers and managing your claims. Our International Mobile Assistant application offers the most important features of your secure member website at your fingertips when you're on the go. Plus you can download our region-specific Provider Directory applications and use them offline to search for a local doctor or hospital even when you're outside of Wi-Fi range.
We're committed to our promise of quality health care ― wherever our members call home.* And you can count on us to deliver.
* Whenever coverage provided by any insurance policy is in violation of any US, UN or EU economic or trade sanctions, such coverage shall be null and void. For example, Aetna companies cannot pay for health care services provided in a country under sanction by the United States unless permitted under a written Office of Foreign Asset Control (OFAC) license. Learn more on the US Treasury's website at: www.treasury.gov/resource-center/sanctions