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Delivering simplicity, access to expert care and value for customers and members
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Simplicity
The Aetna Abroad network makes it easier for members to understand and use their plans with:
- One directory of global direct pay providers available on our member website and mobile app
- A simplified guarantee of payment (GOP) process with providers to help increase the volume of direct pay transactions
- Direct pay to the provider from Aetna International which, in many cases, eliminates the need for members to pay out of pocket for their care and then submit a claim for reimbursement, resulting in a cashless experience
Access to expert care
The Aetna Abroad network helps members connect with trusted providers around the world through:
- A curated selection of the highest quality, most recognizable providers and facilities in 200 countries and territories around the world
- Compliant plans in highly-regulated countries where local coverage is required such as Qatar, UAE and Oman
- 24/7 virtual care options and digital tools to support both physical and mental health
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Value
The Aetna Abroad networks brings together market-competitive discounts and financial sustainability with:
- Worldwide staff with industry- and region-specific expertise to ensure billed costs are reasonable and customary
- Enhanced cost-containment capabilities to identify fraudulent and wasteful claims
- Market-leading discounts in key regions outside of the U.S.
- Rich plan designs with no member cost share**
*The Aetna Abroad network is only available to members if included by their employer as part of an Aetna International plan.
**This includes no deductible, no copay and no coinsurance for care outside of the U.S.; other coverage limits apply. Not applicable for Cayman and U.S. territories.