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Accessibility Services

Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines as our corporate standard. 

If you or your employees are having trouble accessing information on our website, our Customer Service representatives can assist you.  Please call them at the number on the back of the member's ID Card or visit Contact Us.  Relay services for deaf and hearing impaired individuals are available by dialing 711.

If you need a PDF document in an accessible format, you can request it directly by completing this online form.

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