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Contact us

How to contact us

If you are a member, please contact us by email

For Providers, please use the following to contact us:

GOP requests  
Claim status  
Submit a claim 

Secure provider website

Log into your secure provider website to:

  • Request a Guarantee of Payment (GOP)
  • Submit a claim for review/processing
  • Check the status of a claim(s)
  • View an explanation of benefits (EOB)

Please refer to the phone number on the back of the Member's ID card to verify the member's eligibility and benefits.

Invoice requirements

Please make sure each invoice has the following:

  • Member name and ID number (from the member's Aetna International identification card)
  • Name of the member's employer
  • Complete description for each procedure
  • Patient name
  • Complete name and address of the provider
  • Date of service for each procedure
  • Amount charged for each procedure, including the currency
  • Amount that you have collected from the patient, including the currency
  • Diagnosis, nature of illness

Note: Medical records may be requested depending on services or condition

Not registered?

Get started by creating an account for the Aetna International Provider Portal. Learn more


If you have any questions, please contact us by email at

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