Submit an Expat Health Insurance Claim

Invoice requirements and submission guidelines

Invoices must be submitted to Aetna International no later than 60 days from the date of service. Aetna International shall have the discretion not to accept liability for payment of invoices received after the expiration of 60 days from the date of discharge of the insured person from the hospital or facility.

Invoice requirements:

  • Member name and ID number (from the member's Aetna International identification card)
  • Name of the member's employer
  • Patient name
  • Complete name and address of the provider
  • Date of service for each procedure
  • Complete description for each procedure
  • Amount charged for each procedure including the currency
  • Amount that you have collected from the patient including the currency
  • Diagnosis, nature of illness
  • Medical records may be requested depending on services or condition

Please send a copy of the authorization letter that you received from Aetna International along with your completed invoice to:

Please note: The Aetna International Service Center will process the invoice and initiate the funds transfer or check within 30 days of receipt of complete information. The currency conversion rate used to calculate the amount of the payment will be based upon the date of service.

Login

Login to the Aetna International secured provider portal to retrieve your explanation of benefits (EOB) and to check claim status 45 days after claim submission.

Secured provider website services include:

  • Explanation of Benefits (EOB) search and print
  • Claim review and status for all Aetna International members and plans
  • Claim upload for payment processing
  • Verification of member eligibility

Important information on patient services

Not every medical service or supply is covered by the plan, even if prescribed, recommended or approved by a physician or dentist. Coverage is available for only those services and supplies that are medically necessary. If you have any questions about a procedure, medication or device, please contact us.
 

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Thailand are insured by Safety Insurance plc and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/thailand.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Vietnam are insured by Baoviet Insurance Corporation Limited, and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/vietnam.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

To continue, please close this message or navigate using the links above.

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