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Plan for Your Trip

Pre-trip consultation, planning and support


Pre-trip planning

Consultation, planning and support services

At Aetna International, we offer more than just health insurance benefits. You can also turn to us for resources that help make navigating your time away easier on you and your family. 

  • Get started by contacting member services and ask to speak with our International Care Management team about pre-trip planning. 

  • View the pre-trip planning checklist for tips and resources

For benefit inquiries and non-health related questions, please contact member services by calling the number on the back of your ID card.

Speak to our care management team about pre-trip planning

Connect with us by calling the number on the back of your member ID card and ask to speak with our care management team or email us at and we’ll reach out to you about pre-trip planning! Even if you aren't fully enrolled yet, our team is still here to help you with your pre-trip planning. 

For any benefit or non-health related questions, please contact member services by calling the number of the back of your ID card.

Before you travel

In additional to having a pre-trip planning consultation with our International Care Management team, there's more you can do to prepare for your travel. Here are a few important things you can do to get ready:

Get access to your health care coverage and well-being benefits
  • Register for your member website by visiting
  • Download your digital member ID card 
  • Add your emergency contact information
  • Review your coverage and well-being benefits
  • Discover our country-specific destination guides
  • Search for health care providers worldwide 
Enjoy instant mobile access to health care and claims tools on-the-go 

Download the Aetna® mobile app that’s right for you:

Get travel alerts and reports, security advice and crisis support
  • Go to to register for global safery and security assiatnace services
  • Set up and activate your account with plan number: AETNAINTL
  • Relax, knowing you’ll receive up-to-the minute information
International Care Management program
  • Guidance to keep you healthy and informed. 
    Email us and we’ll reach out to you to speak about our pre-trip planning program
  • Prepare a list of health needs or questions you have to discuss with the care management team

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