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vHealth: No waiting rooms. No travel. No worries.

We know that coronavirus (COVID-19) concerns may be putting you off visiting doctors’ offices at the moment.

Virtual health (vHealth) services can help by bringing the doctor to you without the need to visit an office. Whether you’re worried about COVID-19 or have other medical concerns, vHealth allows you to speak with a doctor about any aspect of your health.

vHealth doctors are specially trained to conduct remote consultations and provide the guidance and support you need, whether it’s a diagnosis, help managing a chronic condition or even providing a prescription+. All this can be done over the phone or, in some cases, via a video consultation. And, booking a vHealth appointment is quick and easy.

With vHealth, you don’t have to worry about catching or spreading infection, or even leaving your home. The service is completely confidential, available in multiple languages and free to use as often as you like.

As the number of COVID-19 cases continues to rise, we are fully committed to supporting the health and well-being of all Aetna members. So, effective immediately, all fully insured Aetna International members will have free access to our virtual health service, vHealth, for a limited time*. Consultations will take place over the phone or, in some cases, via a video consultation, and will be completely confidential; no sensitive medical data will be shared with Aetna International or its clients.

Accessing vHealth

If you’re already registered for our vHealth service, continue to use the service in the normal way. If you haven’t registered, then you’ll need to contact your employer about how to register. We have recently contacted all our clients, reminding them of existing services and the details of our free vHealth offer to all fully insured members at this time.

If your employer needs more information about our vHealth services, they should contact their Aetna Account Manager who will be able to help.

We believe vHealth is one of the ways we can best support you in these challenging times. By minimizing both travel and face-to-face contact we can help reduce the risk of catching or spreading infections like COVID-19, keeping you and others safe and well.

Free access to virtual care: vHealth90

vHealth90 is new service available to all Aetna International members (and their dependents if listed on plan).

The service provides members with seamless access to health care for a period of time during the pandemic. The service commenced on 18th March and provides members with free access to vHealth for an initial 90-day period. This FAQ document provides members with details on service eligibility, details on how to access and how to book primary care appointments and more.

Click here to find out more about our Well-being self-help tools and professional support services.

*Until June 15, 2020

+regulations vary country to country so we cannot always guarantee prescriptions. Speak to the doctor for whether e-prescriptions are available in your location.

Aetna® is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties.

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

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You have been redirected to an Aetna International site. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. We have combined our businesses to create one market-leading health care benefits company. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs.

UltraCare policies in Vietnam are insured by Baoviet Insurance Corporation Limited, and reinsured by Aetna Insurance Company Limited, part of Aetna International. You can access our plans by following the links below:

Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/vietnam.

You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies.

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Current office hours
For everyone’s safety during the COVID-19 pandemic, our office is currently closed to in-person, walk-in traffic.


To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday).

If you missed Open Enrollment, please contact your HR representative immediately.