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Aetna International confirms a preferred partnership deal with Allianz Partners

On 17 May 2022, Aetna International confirmed that they have entered into a preferred partnership deal with Allianz Partners, a world leader in insurance and assistance. The agreement covers all of Aetna International’s regions, with the exception of the Americas, Thailand and India. 

The preferred partnership deal comprises the following: 

Aetna International’s International Private Medical Insurance (IPMI) business outside of the Americas, Thailand and India

From 20 May 2022, Aetna International will begin to introduce its customers to Allianz Partners and help migrate their membership to Allianz Partners at policy renewal date.  Completion of the migration process is planned to take place before or by 31 October 2023.  

Aetna International has been working closely with Allianz Partners to plan for a smooth handover for customers at policy renewal.  Allianz Partners will offer new cover with similar benefits and no additional medical underwriting.  More information, including a benefit comparison summary with the new coverage offered by Allianz Partners will be shared with partners and customers ahead of each policy renewal.   

Aetna International, in the EMEA and APAC regions, will no longer provide cover for most new customers or most renewals for existing customers with policy dates from 1 July 2022 onwards for most Group business and from 1 November 2022 for Individual business. This means that Aetna International IPMI customers will cease being on Aetna cover by 31 October 2023 at the latest, apart from any claims they make on their Aetna International policy.

Aetna’s businesses and operations in the Americas

Aetna International’s Americas business and operations has become part of Aetna, a CVS Health company.   

Our Aetna International Americas business remains dedicated to our U.S. expatriate business and supporting our customers based in the United States, Canada, Latin America, and the Caribbean. We will continue to provide the same quality coverage and excellent service to our members accessing care around the world.    

Aetna International Thailand

In Thailand, Allianz Ayudhya acquired 100% of Aetna International’s shareholdings and therefore its Thailand business operations in their entirety on 6 May 2022. 

Aetna International India

Aetna’s Indian Health Organisation is not included in the preferred partnership deal with Allianz Partners. A separate update will be provided in due course.

Existing customers 

All Aetna International in-force policy terms, conditions and benefits will stay the same until policy expiry. Claims and pre-approval processes, along with Member Services contact details also remain the same until that time.   

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