Aetna International’s global health insurance mental health coverage

This article describes Aetna International mental health benefits and coverage.

For members you can see what cover entitles you to and for those considering choosing us for international private medical insurance (iPMI) you can see what we offer.

What does global health insurance mental health coverage include?

Different insurance companies and health care providers will provide different services, often depending on your condition and/or the level of cover you have.

Global mental health insurance may cover and offer services to support:

• Depression
• Anxiety
• Stress
• Other chronic mental health conditions
• Substance addiction

Companies may provide tools and resources such as:

• Text-based guides
• On-demand/virtual professional support via phone, video call or in person for example counselling and clinical services
• One-to-one programmes of or single sessions of therapy or other disciplines via phone, video call or in person
• Employee Assistance Programme (EAP)

Aetna International’s behavioural health continuum of care

Aetna International’s behavioural health continuum of care includes self-help, in the moment, and on-going support for members suffering from:

• Stress
• Anxiety
• Depression
• Addiction
• Postpartum depression
• Caregiving stress (child, elder or autism)
• Grief and loss
• Military transitions
• Alcohol or substance abuse

Aetna International’s mental health insurance benefits

Aetna International has a multitude of appropriate behavioural health services that provide members with access to resources such as:

Therapeutic counselling

What’s it for and what does it do?

Feeling overwhelmed or exhausted? We’re here to help you get through a situation that’s causing you stress, anxiety or depression — such as:

• grief caused by the death of a loved one,
• marital strife, or
• a difficult circumstance at work

How does it work?

• Speak with a clinical therapist who will help you determine the best route for therapy, whether you’d like to work with a counsellor in person or on the phone.

What can I expect?

• You will initially speak to a clinician for a 15-45-minute conversation. The clinician can then help determine the next best steps for you and find the right health care provider for your needs
• Sessions for stress last for up to 50 minutes.

Mindfulness-based stress reduction service (AWARE)

What’s it for and what does it do?

Experiencing symptoms of stress or anxiety? Struggling with lightheadedness, trouble concentrating, a pounding heart, trouble relaxing or sleeping and mood swings?

Our mindfulness-based stress reduction technique can work alone or in combination with any of the above services.

How does it work?

We’ll put you in touch with a professional practitioner for one-to-one support. Your practitioner will create a six-week mindfulness plan and help you learn how to put it into practise.  The coaching plan comprises one session per week and will be designed to:

• Fit in with your schedule
• Help you develop emotional and mental resiliency
• Help you develop your concentration and focus skills
• Help you improve your sense of well-being
• Guide you through breathwork
• Teach you coping mechanisms to manage your stress and live in the present

What can I expect?

The clinical team will assess your needs. If they find that AWARE would be a good option for you, you’ll be connected with a clinical therapist who can best meet your needs. You’ll have an initial consultation during which you can talk about your current emotional state, your goals and what you’d like to get out of the mindfulness session. You’ll be guided through the development of a personalised plan with impactful weekly mindfulness techniques and exercises.

• The resulting six sessions with an MBSR-trained health and wellness professional are scheduled for a mutually agreed time between you and a coach.

Read more about our Employee Assistance Services

• Long-term support for ongoing mental health issues
  • Care management
    • Virtual behavioral health nurse to inspire and support you with educational exercises, tips and techniques
    • Members can request support directly from their account manager to learn more
• Chronic mental health
  • Directed access to network for long term psychiatric care.
  • Phone
    • Just call the phone number on the back of your Member ID Card.
  • Health Hub
    • Log in to Health Hub – your secure member website (Non-US members head to ‘Discover your health and well-being’, U.S. members head to ‘My Plan Documents’).
  • iConnectYou
    • If you’re on the move or prefer convenient digital services at your fingertips, the iConnectYou app allows members to get in touch with many of our employee assistance services directly, rather than going through our member services team. You can use the iConnectYou app to connect directly with services by phone, video, text or in-app messenger.

How much does Aetna International cover for mental health

Cover depends on your level of cover. The following are examples for iPMI policies, Aetna Pioneer and Aetna Summit.

• Aetna Pioneer & Aetna Summit 1750 - Inpatient - Not covered and Outpatient - Not covered
• Aetna Pioneer & Aetna Summit 2500 - Inpatient - Paid up to 5,000 USD and Outpatient - Paid up to 1,000 USD
• Aetna Pioneer & Aetna Summit 4000 - Inpatient - Paid up to 10,000 USD and Outpatient - Paid up to 2,000 USD
• Aetna Pioneer & Aetna Summit 5000 - Inpatient - Paid in full and Outpatient - Paid up to 10,000 USD
• Aetna Pioneer 5000+ - Inpatient - Paid in full and Outpatient - Paid up to 10,000 USD

How do I access Aetna International mental health services?

Now, more than ever before, members can tell us how we can help them with access to confidential, convenient services in person, remotely and on demand. Members can access services via:

• Health Hub
• Log in to Health Hub – your secure member website. Visit the Aetna Well-being pages to find and access the right resources for you.

How do I claim for mental health expenses and/or treatment costs?

Aetna International members can make claims through the Health Hub.

It is important to note that the level of cover depends on your policy and what the wellness benefits in your plan allow, may differ from plan to plan. Please check your certificate of insurance.

Find out more about Aetna International insurance

If you’re looking for international private medical insurance, you can get an instant quote here or call one of our team for more information on any aspect of our cover.

If you’re an employer who would like to see how Aetna International can support your employees while they’re on international assignment, get in touch with one of our specialists today. Click here to find a specialist in your region

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